KAKI PLC is an official dealer and assembler of ISUZU vehicles in Ethiopia. It is also engaged in different business lines including import, export, metal fabrication, after sales services, and cargo freight transport operations. The company wishes to employ a qualified professional for the Workshop Controller position.

General Duties and Responsibilities:

Responsible to provide repair and maintenance services that are excellent in terms of quality, cost, and delivery so that customers can use their Isuzu vehicles with peace of mind and thereby improving sales while ensuring health, safety and environment requirements.

Specific Duties and Responsibilities:

• Plan and organize the maintenance and repair work safely, accurately, and efficiently with specified work procedures and compliance with quality standards.
• Coordinate schedule of maintenance and repair works to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Oversee the inspection of vehicles to identify faulty components, and facilitate process for their maintenance and repair.
• Manage and coach the team of vehicle technicians with technical challenges to identify solutions with the objective to make sure targets and business objectives are met.
• Supervise the activities of maintenance service mechanics/technicians to ensure efficient and timely maintenance and repair service.
• Provide estimates for servicing and repairs and setting timescales; assist the service manager in the process of price negotiations with clients to reach a favorable bargain for both management and client.
• Oversee the hiring and training of effective maintenance and repair service team.
• Oversee the procurement of vehicle parts, equipment and other items required for the maintenance and repair activities.
• Liaise with other departments concerning parts and any other queries representing the workshop.
• Ensure the maintenance and repair staffs comply with safety procedures and environmental laws and regulations.
• Work with colleagues and other departments to ensure a seamless service for customers.
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones.
• Oversee the disposal of wastes such as used engine oil to ensure adherence to health and safety laws.
• Ensure assignment duties and work schedules to auto service staff is established according to their skills.
• Follow up customers to obtain feedback and ensure they are satisfied with received service.
• Listen to client complaints and assist in addressing their issues and resolving challenges.
• Attend workshops and study relevant publications to stay up to date with new developments in the ISUZU service industry.
• Ensure that any additional work identified a result of inspection or disassembly is reported to the service advisor for making changes on cost and delivery time.
• Manage job sheets are maintained to ensure that the required time and materials are allocated for each maintenance job.
• If there is a delay in the job process and the delivery of time needs to be changed, relay those details to the service advisor.
• Accurately record technician time and writing technical reports and recommendations as needed.
• Analyze and evaluate maintenance procedures and associated costs and recommend improvements when appropriate.
• Ensure warranty standards are adhered to at all times.
• Make sure all services works are carried out correctly, competently and on time, with customer satisfaction in mind
• Liaise with the training officer to organize training of mechanics on a daily basis so that the expectation of customers can be met and a high level of service can be provided.
• Maintain a safe, clean and well-organized workshop environment through consistent application of 5S (Sort, Set in Order, Shine, Standardize, and Sustain).
• Conduct employee performance appraisal periodically to evaluate how well employees have completed their duty and to take any needful action accordingly.
• Prepare workshop performance reports on a regular basis.

About You

Required Number           :  1(One)

Qualification                    :  B.Sc. Degree or M.Sc. Degree in Automotive or Mechanical Engineering

Work Experience            :  6 years for B.Sc. Degree, and 5 years for M.Sc. Degree graduate in relevant role

Skills and Abilities:

• Computer skill, excellent communication skills, English language proficiency and reporting skill are mandatory
• Knowledge of Vehicle Parts and Services (especially on Isuzu preferable)
• Team Management and leadership skill
• Ability to analyze and solve problems
• Good skills on 5S, Kaizen and workshop management