Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Roles & Responsibilities

Maintain market-leading Value-Added Services platforms to ensure high levels of service delivery.

• Real-time monitoring, analysis and reporting of Service and Network quality.
• Service and Network improvements, optimization activities and network reconfigurations.
• Liaising with customer relations management.
• Responsible for handling all customer complaints regarding digital services within the defined SLA.
• Analyze and monitor service platforms performance by daily, weekly and monthly KPI checkpoints.
• Integrate new products and services on this solution and ensure high-quality end to end services are delivered to customers.
• Continue to expand the capacity of the system to keep up with rapid growth.
• Work closely with the VAS vendors and stakeholders to ensure fixes and releases are delivered in a low impact manner.
• Report regularly on system and service performance against key quality and availability targets.
• Collaborate closely with the Engineering, Operations and Product Marketing teams to deliver change in a coordinated way, aligned with business objectives.
• Continue to develop technical and professional expertise through formal learning and experience on the diverse components of the overall solution.

Work Experience Requirement

• 5-10 years’ and above experience in VAS domain, To part of the support for VAS (Value Added Services) platform as LBS, VMS, SMSC, MMSC and SMSGW for different type of Mobile network operators.
• Knowledge of analyzing on vas protocols as SUPL (secure User plane location), Diameter, Sigtran (CAP2 and CAP3) ATI(Any time Interrogation), SRI-SM (Send Routing Info for Short Message), SMPP (Short Message Peer to Peer) SIP and HTTP
• Responsible for the activities of design, analysis, integration, implementation and testing of platforms and systems that provide value-added services.
• Work closely with internal teams and external stake holders (Customer) Supporting and analyzing all the requirements for-m the customer to give the best solution and the action plan.
• Good knowledge of 2G / 3G / 4G mobile networks.
• Linux OS knowledge, UNIX script, Oracle is a plus.
• Bachelor’s degree/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.

Technical mandatory skills would include:

• Proficient in Linux OS -Systems management, configuration, testing, troubleshooting, health checks / alarm escalation, various technologies and protocols including Diameter, TCP/IP, SMPP, SS7, MAP, SCCP, SIGTRAN and LLD (Low Level Diagram) and HLD Design issues Solution.

Working expertise: Diameter, TCP/IP, SMPP, SS7, MAP, SCCP, SIGTRAN

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.