Yod Abyssinia was established in 2003 with a mission to Yod Abyssinia Cultural Restaurant, one of the pioneering and most reputable cultural restaurants in Addis Ababa that has been introducing proudly the Ethiopian hospitality through diverse cuisines, culture, dance, and music for the last 20 years that meet the need of tourists, business travelers diaspora’s. Currently Yod is engaged in Cultural restaurant, International hotel, Travel and Tour and coffee processing businesses.

We are dedicated to fostering a diverse and inclusive work environment. As we continue to grow and enhance our operations, we seek skilled professionals to join our team in the following role.

Key Responsibilities:

• Manage daily operations of the tour and travel, including itinerary planning, reservations, customer service, and team supervision.
• Lead, train, and motivate a team of travel consultants, tour coordinators, and support staff.
• Develop and implement strategies to grow sales and expand the company’s travel service offerings.
• Monitor and improve the quality of tours, travel packages, and customer experiences.
• Maintain and grow relationships with key suppliers, vendors, hotels, airlines, and transport providers.
• Ensure compliance with travel regulations, visa requirements, and company policies.
• Analyze market trends and customer feedback to improve offerings and develop new products.
• Prepare departmental budgets, forecasts, and performance reports.
• Handle high-level client relationships and resolve complex customer service issues.

Education

• MA/Bachelor’s degree in Tourism Management, Hospitality, Marketing, Management, Business administration or a related field.
• IATA Diploma in Travel and Tourism or related field.
• Certified in Galileo GDS platforms (mandatory).

Experience

• 3/6 years of experience in a travel agency or tour company with at least 2 years in a leadership or management role.

Skills

• Comprehensive knowledge of IATA BSP operations and compliance standards.
• Exceptional leadership, problem-solving, customer service, communication skills and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage a team and work effectively under pressure.
• In-depth knowledge of domestic and international travel regulations, trends, and destinations.
• Experience working with booking platforms and travel management systems.
• Strong financial acumen and ability to manage budgets.
• Familiarity with marketing and promotion of tour product