About the Job

• Manage and maintain the company’s IT infrastructure, including hardware, software, and networking systems.
• Closely monitor network performance, immediately troubleshoot whenever issues arise, and work for constant improvement.
• Assist in selecting software and IT services for purchase and handle communications with IT service providers.
• Regularly review the company’s IT devices like computers, printers, and cameras.
• Provide technical support to staff members, promptly addressing all IT-related issues and inquiries.
• Collaborate with the software development team in research, analysis, data encoding, and basic development.
• Design and generate system reports for team leaders, managers, and teams using ERP, excel or any required tool.
• Give adequate training for staff members in person, via documentation and training videos as per scenarios.
• Prepare written and video documentation for existing and new systems and features the company may introduce.

About You

• Bachelor’s degree in IT, Software engineering, computer science, or any related field.
• Prior exposure and knowledge of computer hardware and hardware troubleshooting.
• Proven networking skills (Networking course certification will be appreciated).
• Ability to communicate complex technical concepts to non-technical staff members.
• Eager to learn and discover.
• Patience, politeness, discipline and confidence.
• Fluency in English and Amharic (both spoken and written).
• Strong problem-solving and analytical skills.