Job Purpose:- To oversee all maintenance, repair, and installation activities, and increase operational effectiveness by reducing failure and downtime.

Generic duties:

• Plans, leads, organizes, staffs & controls department’s overall activities,
• Designs and implements procedures, systems, and tools to maximize departmental operating efficiency,
• Assesses risks by following industry trends to ensure profitability, company survival and provide solutions,
• Coaches, mentors, and develops employees through periodic performance evaluations and ongoing performance dialogue and feedback,
• Ensures adherence to company policies and procedures and undertake disciplinary actions if the need arises,
• Tracks expenses and overseeing the budget for maintenance,

Main Duties and Responsibilities:

• Leads all maintenance & machine installation processes and operations,
• Plan and manage all repair and installation activities,
• Conducts regular inspections of the facilities to detect and resolve problems.
• Ensures all repair and installation document are up to date,
• Monitor equipment inventory and place orders, when necessary,
• Plan and strategize the execution of machine installation, in collaboration with respective function, select technicians for installation.
• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required,
• Conducts risk assessments of processes and tasks in the functions,
• Ensures shift handovers and shift reports are completed at the start and end of each shift.
• Ensures that all maintenance & installation operations comply with safety, quality, and environmental regulations,
• Maintain well organized, secure consumables inventory and replenishment system,
• Manage quality improvements through KPI’s,
• Ensure standardized working procedures are in place for all key tasks,
• Ensure adequate process audits are in place,
• Ensures team comply with the Lock out Tag out Procedure (where applicable),
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance,
• Prepares pricing guides and maintenance menus for frequent labor operations,
• Handles customer complaints immediately and according to dealership’s guidelines
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Performs other duties assigned by the immediate supervisor.

Education

• BSc or MSc in Automotive Engineering or Mechanical Engineering or related field of studies

Experience

• A minimum of 10 years of experience in technical services is required, of which at least 4 years must be at a managerial or supervisory level

Skills

• Communication skills,
• Leadership skills
• Analytical skills
• Problem solving skills