Overview:

Provide technical support for a range of functions for different projects.
To identifying customer issues, solving and giving feedback.

Duties & responsibilities:

• Proactively engage with IT teams on a variety of projects.
• Maintain constructive relationships with a broad range of internal employees and external Customers.
• Work with colleagues in the IT team and provide high-quality Project support.
• Communicate accurately and diplomatically with internal and external colleagues and collaborators via email, Telegram, and phone call.
• Provide timely information and updates on arrangements to the team and external collaborators.
• Undertake any other duties commensurate with the post that could be reasonably required.
• Preparing and documenting recursively requested issues.
• Tracking project support requests and ensuring that they are solved.
• Preparing and presenting status reports to the General Manager and project manager.
• Providing first-level support for issues raised by clients via telegram, phone call, and email.
• Perform all other duties as assigned

Job Requirements

Qualifications and Experience

• Bachelor’s Degree or equivalent in Computer Science, Information Technology, or Information Science
• 0 years of experience