One Acre Fund works to improve the livelihoods of smallholder farmers. In Ethiopia, we engage farmers in agroforestry and community-based seed multiplication to increase farmers’ incomes and improving farming systems. Engaging with local actors at every step but bringing ideas from outside, we are making rural farming more market-friendly and environmentally sustainable. Our Ethiopian partner farmers have planted more than 30 million trees, produced over 1500 MT of improved teff seed and improved the futures of hundreds of thousands of their neighbors. In Ethiopia alone, our permanent team numbers over 150 with nearly 1000 rural seasonal staff supporting them. Our Ethiopia headquarters are in Addis Ababa and we have a large program office Bahir Dar, plus several smaller field offices.

About the Role

You will manage the IT operations for One Acre Fund Ethiopia, reporting to the data and technology lead in the systems department. The primary function is to provide proactive and reactive IT support. Plan and carry out computer and photocopier maintenance, and oversee the network in the Bahir Dar office. contribute to the IT and business operations departments’ goals.

Responsibilities

• Plan and accomplish a preventive maintenance schedule.
• Coordinate with logistics department on IT equipment procurement.
• Check, install and train users on new IT equipment procured with standard set by our organization.
• Learn and troubleshoot fundamental operations of commonly used software, hardware
• Use and maintain IT support ticketing system, facilitate tech equipment physical status dashboard
• Contribute to other department priorities through special projects related to field technology and/or data Technology.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree
• 2+ years of experience in IT related fields
• Understand the basic principles of structured cabling and the practicalities of connecting network devices.
• Have Basic Knowledge of Laptops, Printer and Smartphone problem diagnosis and troubleshooting
• Computer formatting and software installation skills, ie how clean a computer, how to download, install and update programs and drivers, etc.
• Good communication skills with non-technical colleagues
• Have intermediate communication skill in English

Preferred Start Date : As soon as possible

Benefits : Health insurance, paid time off

Eligibility : This role is only open to citizens or permanent residents of Ethiopia