Job title: – Supply and Delivery Crew Member

Department: – Operations

Report to: – Logistics Coordinator/General Manager

About Us

At Long Tea, we believe that tea is more than a beverage it’s a ritual, a moment of calm, and a celebration of flavor. Our luxury bubble tea is crafted for those who seek indulgence in every detail.

Inspired by centuries of tea culture and refined with a modern twist, each cup is a blend of premium loose-leaf tea, richly textured milk, and our signature handmade pearls delicately chewy and infused with natural sweetness. From the first sip to the last, Long Tea delivers a balance of artistry, taste, and elegance.

We source only the finest ingredients from trusted growers and blend them using carefully honed recipes that highlight both traditional craftsmanship and contemporary innovation. Whether you’re drawn to our floral-infused milk teas, slow-steeped oolong blends, or creamy matcha creations, every drink is made to elevate your tea experience.

Job Summary

The Supply & Delivery Crew Member is responsible for the safe, timely, and efficient delivery of ingredients, packaging materials, and operational supplies to Long Tea stores. The role plays a critical part in maintaining uninterrupted store operations by ensuring accurate stock flow, proper product handling, and effective communication with store teams and mall management. This position upholds Long Tea’s standards for food safety, inventory integrity, and service excellence.

Key Duties and Responsibilities

A. Delivery Preparation & Execution

• Review delivery schedules, documents, and packing lists prior to departure.
• Load supplies securely to prevent damage or contamination during transit.
• Coordinate with mall security or management regarding delivery time windows, access routes, and loading/unloading requirements.
• Conduct pre- and post-trip inspections of the delivery vehicle to ensure cleanliness, safety, and operational readiness.

B. Store Delivery Procedures

• Safely unload all products and deliver them to designated storage, prep, or refrigeration areas as required.
• Ensure delivery vehicles are parked only in approved areas in compliance with mall regulations.
• Assist store teams in verifying accuracy of delivered items by comparing invoices, quantities, and condition of goods.
• Maintain cold-chain requirements for temperature-sensitive items at all times.

C. Stockroom & Inventory Handling

• Follow proper storage protocols including FIFO (First-In-First-Out) and organization by expiry date.
• Accurately label, arrange, and store products in assigned locations.
• Immediately report and isolate any expired, damaged, missing, or incorrect items.
• Assist with periodic stockroom reorganization, sanitation, and deep-cleaning tasks.

D. Documentation & Reporting

• Complete delivery logs, checklists, and receipts accurately and submit them to the Store Manager or Logistics Coordinator.
• Report inventory discrepancies, delivery challenges, or safety issues promptly and professionally.
• Communicate effectively with internal teams, suppliers, and mall administrators to support smooth operations.

E. Health, Safety & Hygiene

• Adhere to all Long Tea food safety and hygiene standards, including proper handling of consumable goods.
• Use safe lifting techniques and approved equipment when handling heavy or bulky items.
• Maintain a clean and orderly delivery vehicle, stockroom, and unloading areas.
• Follow all company, mall, and road safety guidelines.

F. Additional Duties

• Perform urgent supply pick-ups or minor errands when required by management.
• Assist in monitoring daily consumption trends and recommend reorders when stocks run low.
• Support store operations as needed and carry out any additional duties assigned by management.

Minimum Requirements

• Completion of secondary education preferred.
• Bilingual proficiency in English and Amharic.
• Valid driver’s license with a clean driving and safety record.
• Ability to lift and move items up to 25 kg.
• Basic numeracy and literacy for reading invoices, expiry dates, and stock labels.
• Previous experience in logistics, warehouse, delivery, or food service is an advantage.

Physical Requirements

• Ability to stand, walk, lift, bend, and carry heavy loads for extended periods.
• Ability to work in varying environments including hot kitchens, cold storage rooms, and outdoor loading areas.
• Ability to operate trolleys, hand trucks, and other transport equipment safely.
• Occasional early morning or late evening deliveries may be required depending on store needs.

Professional Behavior and Conduct Expectations

• Report to work on time, well-groomed, and in compliance with company appearance standards.
• Demonstrate professionalism, integrity, and respectful communication at all times.
• Maintain confidentiality regarding company products, suppliers, and operational processes.
• Exhibit a cooperative, solution-oriented attitude and a strong sense of responsibility.
• Adhere strictly to all health, safety, hygiene, and operational policies of Long Tea.