World Vision Ethiopia began its first intervention in Ethiopia in 1971 with relief and opened the Ethiopia office in 1975. Relief, rehabilitation and small community development projects dominated the decade that followed. During the 1984/85 drought, World Vision Ethiopia participated in a massive relief operation that saved the lives of millions of people.

Key Responsibilities

• Receive, sort out, add route, produce Correspondence Control Form (CCF) and complete Sponsor to Child communications (Sponsor letters, Gifts/Parcels, GNs, queries, IL, etc.) in the system and dispatch them to the respective project officers with proper documentation for timely action with accountability.
• Ensure the delivery of child to sponsor (C-S) communications by checking the translated letters, producing sponsor labels and close all open correspondences in horizon system in accordance with sponsorship standards. Network and closely work with HUB and HO level mail courier to ensure that all response letters (RL) are delivered to the respective post office based on the sponsorship standards.
• Check data quality and encode child monitoring data (Health/Nutrition. Immunization, Education and quarterly presence of Registered Children) and record Child/Family Support and Participation into horizon with proper documentation regularly.
• Handle and maintain the proper functionality of horizon system and other sponsorship hardware in the AP as per the technical and business requirements to ensure the effective and efficient use of sponsorship business.
• Follow up, resolve and report RC case management issues, data discrepancies, backlogs, etc… in closely working with Community Engagement and sponsorship officer and other AP team.
• Perform horizon system upgrade and data reconciliation process as per the schedule and GC sponsorship guideline, ensure data transfer to/from GC server and report to HUB and HO Sponsorship System Support unit for follow up action.
• Handle all Registered Children (RC) personal files, sponsorship documents and other non-sponsorship data according to standards and check lists.
• Review and upload Sponsorship 2.0 activities/products such as (CGVs, CGPs, CUPs, CUVs…and etc.) in Single STEP system to enhance child participation and voice.
• Handle and review system related activities on Annual Progress Report (APR), Christmas Card (CC), and other data related to AUTO APR information for data quality certifications on timely manner.
• Handle, monitor and generate GNOD report and provide timely feedback on the status of Sponsorship Performance requested by HUB, Head Office, Support office and Global Centre (GC).

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

•  Educational level required: BA/BSc Degree
• Technical training qualifications required:  BA/BSC in MIS, ICT, English, Psychology, Sociology, and other relevant fields with Experiences:  Minimum 3 years and above experience in child sponsorship operation.
• Preferred: NGO experience in sponsorship and or other community-based development activity
• Experience in using word, excel and other computer skills is an asset.

Required Education, training, license, registration, and certification.

• Basic computer skills in Windows, Ms Excel, Word, publisher and power point.
• Proven negotiation skills,
• Fluent writing and spoken English.

Preferred Knowledge and Qualifications

• BA/BSC in ICT / MIS with 2 years and experiences in child sponsorship data handling.
• Fluent writing and spoken English
• Good Monitoring and Evaluation Experiences:
• Must be a committed Christian, able to stand above denominational diversities.
• Digital imaging skill or enthusiasm

Travel and/or Work Environment Requirement : 90% Office based.

Language Requirements : Excellent in writing and speaking English and local language preferable (Afaan Oromoo)