World Vision is the largest child-focused private charity in the world. Our 34,000+ staff members working in nearly 100 countries have united with our incredible supporters to impact the lives of over 200 million vulnerable children by tackling the root causes of poverty. Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

MAJOR RESPONSIBILITIES

Coordinate and conduct sponsorship system capacity building training to the front line Sponsorship CPOs/AP staffs, provide technical support & trouble shooting, install and upgrade systems, hardware maintenance (scanner, photo printer, ID card printer and Mobile etc) and conduct monitoring visit to CPOs/APs and  ensure proper usage of sponsorship systems which enhance and maintain quality sponsorship ministry that contributes for the Wellbeing of Children. Support APs/CPO quality assurance and ensure information management data quality, data entry, monitoring, tracking, exception reports, follow-up reports.

Communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that is an example to others.

Major Activities

Capacity building CPOs/APs frontline staff 25%.

• Conduct sponsorship systems & business training need assessment, analyze and interpret for its implementation.
• Prepare, update and organize training materials on sponsorship systems and related business processes.
• Prepare user guides and other Sponsorship system and Data management related guides to end users so that they can be able to use the system effectively and maintain data quality.
• Conduct training to new sponsorship system users on the ongoing and new sponsorship systems of the organization.
• Sponsorship messaging is effective.
• Community understands WV’s identity in this area and the role of child sponsorship.
• Increased number of individuals, communities, groups are motivated and see sponsorship as an asset to improving the well-being of children, especially the most vulnerable.
• Community agrees upon vision and key priorities for the child well-being.
• Escalated issues are minimized.

Technical support & Trouble Shooting. 25%

• Ensure handling of sponsorship systems & hardware are according to set standards, provide support in maintenance, and ensure timely and accurate services are delivered to stakeholders.
• Administers basic to complicated technical applications and troubleshooting
• Manages, updates/upgrades, and maintains HOPE
• Register incidents in service now and manage them in terms of their priority respectively.
• Support the Sponsorship system and data management coordinator on checking, testing and confirming new sponsorship equipment’ compatibility against the existing system.
• Install, configure, maintain and support all Sponsorship systems to APs.
• Support the sponsorship systems and data management coordinator in new sponsorship systems installation and upgrading process in collaboration with CPOs/APs team.
• Support and Follow up all AP in the National Office in Sponsorship systems upgrades and Data reconciliations processes in accordance with GC Guideline by closely working with CPO Sponsorship/ ICT and AP team.
• RC record management and information of high quality.
• Children’s are registered for child sponsorship.
• All sponsorship systems and tools are running effectively.
• All Sponsorship hardware are functional.
• System user satisfaction is increased.
• All partners access and get sponsorship system data on time.
• RC system data is managed well.

Ensure data quality of System records 10%

• Ensure that RC records at AP are updated according to the organization business standard
• Support and Follow up CPO and APs on RC Data Quality management against the needed organizational sponsorship business standard and GC’s Auto APR certification requirement Criteria by closely working with GC, CPO and AP team.
• Resolve data discrepancies between System server and AP machine by closing working with GC, SO, CPO, and APs.
• Ensures that child data made available on a regular basis for staff/partners review and decision-making.
• Support and follow up APs on AUTO APR Data quality, data entry, monitoring, tracking, exception and follow-up reports.
• Sponsor communication is engaging and meaningful.
• Queries are responded appropriately and timely manner.
• All needed child data are encoded and updated according to the organization business standard.
• All APs are certified for Auto APR processing.
• CW issues addressed on time and appropriate manner.

Monitoring 20%

• Provides support to ensure Child Monitoring Standards are meet.
• Supports APs on the establishment of monitoring processes and systems through community and volunteer arrangements.
• Support APs on implementation of Integrated Activity and child monitoring.
• Support APs in the incorporation of child protection standards in sponsorship processes.
• Child sponsorship is community led and managed.
• Data quality is high.
• Child protection standards are met in sponsorship processes.
• AP teams are manage Child monitoring and follow-up.

Sponsorship Communication 15%

• Ensures sponsor communication activities are designed in such a way to contribute to CWB.
• Coordinates information management, data quality, data entry, monitoring, tracking, exception reports, follow-up reports.
• Ensures the target met in delivering of all the Sponsorship Media – Child and Community Content as and when requested by SO.
• Support Sponsorship system and data management manger by sending any sponsorship system updates from the GC to all system users.
• Coordinate and Support APs/CPOs in transferring Sponsorship2.0 initiative products (CGV, CUP, CUV, CGP, YIV, YUP , etc ).
• Networking communicating APs and CPOs on message and system updates
• Sponsor communication is engaging and meaningful.
• Sponsorship communication is of high quality and timely.
• Sponsor communication is processed as per sponsorship standards.

Programme team support and development 5%

• Engages in own personal learning and development and spiritual maturity and contribute to the development of colleagues
• Contributes to ongoing reflection and learning within the team to improve programme performance.
• Programme team learning culture enhanced over time.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional

Experience

• Previous relevant experience, including at least four year of system, hard ware matanance support and sponsorship business.
• Experience with training, child focused empowerment programs and child monitoring.
• Required Education, training, license, registration, and certification
• University Graduate – BA /B.Sc. in Computer Science/Information Technology, MIS & other related fields.

Preferred Knowledge and Qualifications

• Knowledge on working, and operating Mobile Devices efficiently, and customer support experience.
• Travel and/or Work Environment Requirement
• Willingness to be flexible with hours when necessary and able to travel often in the field (25% of the time).