Responsibilities

• Provide exceptional customer support through effective communication and problem-solving skills.
• Address client queries and concerns with professionalism and efficiency
• Install, configure and maintain Lighting product/service at client sites. Troubleshoot and resolve technical issues promptly.
• Conduct training sessions for clients on Lighting products/services. Create manuals and documentation as needed.
• Collaborate with the sales team to provide feedback on client experiences and also contribute on product development.
• Diagnose and resolve issues when on-site visits are not feasible.
• Offer guidance to clients for basic problem resolution.
• Maintain quality service by establishing and enforcing organization standards.
• Prepare and deliver appropriate presentations on products and services.

Experience:   3-6 Years in Service support of Lighting/Switchgear/Electrical Products.

Qualification:    Engineering Graduate (Electrical) or Degree or Diploma (Electrical)

Requirements:

• –   Familiar with the basic MS window programs (MS. Word, Excel and PPT)
• –  Fluent  in both English and Amharic