Major Responsibilities:

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Review project tasks, schedules, and resources and make changes or additions, as appropriate;
• Establish documentation and procedural standards for deliverable Materials;

• BA degree or above in communications, computer science, electronics or related fields.
• 8+ years’ experience in telecommunication field
• Sufficient knowledge on project management, team management, customer satisfaction
• Related project management certificate is preferred such as, PMP, PMI
• Working on after sale activity such as warranty delivery, SLA, R&R
• Fluent in English communication, speaking and writing
• Obey the direction from high management, compliance training and compliance exam
• Give attendance and report in time