• GENERAL INFORMATION

TechnoServe, Inc. is an international non-profit economic development organization founded in 1968. Its mission is to help entrepreneurial men and women in poor rural areas of the developing world to build businesses that create income, opportunity and economic growth for their families, communities and countries.

• BASIC FUNCTIONS

The Senior IT Specialist is responsible for all IT system management and support of TechnoServe Ethiopia. He/She will install, configure, maintain and support TechnoServe’s IT infrastructure and services. He will be engaged on network and servers’ administration; configure and troubleshoot computers, tablets and smartphones for as per IT standard and policy; software and business applications support to have a reliable business environment.

• DUTIES AND RESPONSIBILITIES

Responsibilities & essential job functions include but not limited to the following: IT Management and Administration

• Manage and follow-up the execution of all IT tasks in the organization. Identify gaps in daily business activities and suggest or implement available IT solutions and services.
• Managing IT Incidents, issues and problems in an effective manner to deliver appropriate and timely solutions.
• Maintain the server room to have a reliable IT environment and plan for business continuity in case of service interruption.
• Properly install, configure and manage Servers, MF printers, UPS, VC system, and networking devices which includes firewall, router, switches, Access Points.
• Ensure all wired and wireless LANs are secured, properly configured, and functioning well in a way that minimizes network outages and congestion.
• Develop, update and implement country-specific IT policy and procedures whenever needed.
• Preserve organizational assets by setting up a secured and reliable data backup system. Restore in case of data loss.
• Identify IT procurement needs at all office levels. Ensure they are included in the fiscal year budget plan and work with the team for timely delivery of technology products and services.
• Closely work with the procurement person on the IT procurement process to have the right products or services as per the IT procurement
• Maintain a good record of all TechnoServe/Ethiopia IT and communications assets,network. maps, accounts and. system level passwords, configuration files and others necessary documents.
• Coordinate in-country IT activities for any regional or global initiatives which may impact or are impacted by information technology.
• Oversee interruption and performance issue of internet connection for timely resolution by maintaining relationship with service provider.
• USER SUPPORT
• Deliver effective IT services to main and branch/project
• Resolve IT issues and concerns for in-country personnel. This may be in the form of telephone based support, Email, remote application or may require travel to field offices to perform troubleshooting on-site.
• Provide technical support for staff related to network connectivity, corporate applications, Conference system, telephone system (PBX), printers, 4G apparatus, GPS, Camera etc.
• Configure PCs for new employees, create user account records in any relevant systems, and orient new users on IT systems and policy.
• Configure tablets and smartphones for intended purpose. Provide technical advice and support to best utilize the device.
• Build staff capacity and awareness on new technology and IT systems available in the organization.
• Plan, organize and support to establish network systems when new branch/project offices are opened.
• KNOWLEDGE AND EXPERTISE
• Master’s degree in Computer Science/Information Technology/Information Science/Information System from a recognized institution.
• 5+years’ experience in managing and supporting IT infrastructure and services preferably with an international NGO.
• Microsoft Windows 10, Microsoft Windows 2012 R2, network devices (Router, Firewall, Switches, Access Point, Network Printer, Network Attached Device) configuration and troubleshooting, business application/systems support, good knowledge of Google Workspace, IT service/customer management, knowledge on video conference system.
• Proficiency in English (written/spoken).