UNHCR, the UN Refugee Agency, is a global organisation dedicated to saving lives, protecting rights and building a better future for people forced to flee their homes because of conflict and persecution.

Organizational Setting and Work Relationships

The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties

• Assist in the implementation of registration strategies and methodologies for POC.
• Conduct registration interviews when required in accordance with registration standards and guidance.
• Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements.
• Maintain accurate and up-to date records and data related to all individual registration cases.
• Identify persons with specific needs and ensure timely referral to protection follow-up as required.
• Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
• Draft correspondence and reports relating to registration activities in the Operation, when required
• Provide statistics and draft reports related to registration data, as requested.
• Act as interpreter and translator when needed.
• Refer cases to other units within the office and to implementing partners as necessary.
• Draft and submit reports and statistics related to registration.
• Perform other related duties as required.

Minimum Qualifications

Education:  G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher, Social Science Statistics Mathematics Information Technology

Relevant Job Experience

Essential

• Good computer skills, particularly in data management.

Desirable

• Training in basic principles of international protection. Experience in working with UNHCR proGres software.

Functional Skills

• DM-Data Management
• PG-Programme Management (programme cycles and reporting standards)
• DM-Data Collection and Analysis
• RG-Registration SoPs Design/Implementation
• TR-Training – Virtual and face to face
• IT-IT Refugee Systems & Applications
• IT-Computer Literacy

Core Competencies

• Accountability
• Communication
• Organizational Awareness
• Teamwork & Collaboration
• Commitment to Continuous Learning
• Client & Result Orientation
• Managerial Competencies
• Not specified.

Cross-Functional Competencies

• Analytical Thinking
• Technological Awareness
• Planning and Organizing

Language Requirements

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.