Position Title:  Senior Project Officer – Quality Improvement and Accountability

Duty Station:  Addis Ababa

Employment Term:   Indefinite Term contingent upon funding of the RFSA program

Reports to:   Program Manager I – Quality Improvement and Accountability

Job Summary:

As a lead for the RFSA Quality Improvement and Accountability field based team, you will facilitate achievement of RFSA objectives through coordinating and reporting on all project activities and providing technical guidance and advice to staff and implementing partner(s) advancing Catholic Relief Services’ (CRS) work serving the poor and vulnerable. Your coordination and relationship management skills will ensure that the project for which you are responsible applies best practices and constantly works towards improving the impact of its benefits to those we serve. You will lead monitoring and verification of intervention and outcome quality across RFSA implementation woredas. You will also monitor implementation of RFSA feedback and response mechanisms in the field to ensure all feedback channels aer are fuctional and that all compalints coming through the channels are resolved in a timely manner. You will work with partner and CRS field based staff to ensure that results from quality improvement and accountability initiatives are used to improve programing quality and reporting.

Job Responsibilities:

· Organize and lead the implementation of all assigned project activities as outlined in the detailed implementation plan in line with CRS program quality principles and standards, donor requirements, and good practices.

· Ensure learning properly accompanies project activities throughout the project cycle. Support accountability through coordinating project evaluation activities and guiding partners in their efforts to reflect on project experiences. Analyze implementation challenges and report any inconsistencies and/or gaps to inform adjustments to plans and implementation schedules.

· Coordinate and oversee working relationships with all local project stakeholders and serve as the liaison between them and the project team to mobilize local actors and promote project activities and impact.

· Supervise and perform ad-hoc inspections of various processes and resources at project sites to ensure timely project activities implementation and adherence to established process standards and procedures. Ensure proper tracking of resource use for project activities through periodic budget reviews and follow-up with and assistance to implementing partner.

· Support and coordinate capacity building and technical support activities to ensure assigned project activities are implemented per project guidelines and standards.

· Coordinate provision of any logistical and administrative support to staff and partners.

· Ensure project documentation for assigned activities is complete with all required documents and is filed per agency and donor requirements. Assist with preparation of trends analysis reports and documentation of case studies and promising practices

· Ensure beneficiaries are aware of the key elements of CRS’ accountability policy and procedures and the expectations and standards required of CRS staff and partner staff, especially 2010 Humanitarian Accountability Partnership (HAP) Standard and how this should be applied within their roles.

Job Requirements

Education and Experience

· Bachelor’s Degree required. Degree in International Relations or in the field of managemement, accountability or quality improvement would be a plus.

· Minimum of 2-3 years of work experience in project support, ideally in the field of quality improvement and accountability and for an NGO.

· Experience working with partners, participatory action planning and community engagement.

· Staff supervision experience a plus.

· Experience monitoring projects and collecting relevant data.

· Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Personal Skills

· Analysis and problem-solving skills with ability to make sound judgment

· Good relationship management skills and the ability to work closely with local partners

· Proactive, results-oriented and service-oriented

· Attention to details, accuracy and timeliness in executing assigned responsibilities

· Agency-wide Competencies (for all CRS Staff): These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

· Strategic Mindset

· Integrity

· Accountability & Stewardship

· Builds Relationships

· Develops Talent

· Continuous Improvement & Innovation