14 May 2020

Senior Programme Assistant-Direct Assistance at International Organization for Migration – IOM

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About IOM

IOM Ethiopia’s Migration Management Unit (MMU) works closely with the Government of Ethiopia (GoE) to improve migration management and governance including countering trafficking in persons (TiP) and smuggling of migrants (SoM) and promoting regular labour migration channels as well as the migration-development nexus. In response to the challenges posed by irregular migration, TiP and SoM, MMU implements programmes with a focus on migrant protection and assistance including assisted voluntary return and reintegration (AVRR), voluntary humanitarian return (VHR), counter-trafficking (CT), humanitarian assistance to migrants in situations of vulnerability. In order to promote better migration governance and to foster the developmental potential of migration, MMU also works on technical cooperation and capacity building of government and non-government stakeholders with migration management mandates, labour migration and human development (LHD), and immigration and border management (IBM). The diversity of its programming makes it crucial for MMU to ensure the mainstreaming of crosscutting issues such as migrant protection and the adoption of a right-based approach throughout the project cycle.

IOM established Migrant Response Centres (MRCs) to provide direct and lifesaving assistance to migrants stranded in migration transit areas. The MRC also works to build the capacity of the Government of the Federal Democratic Republic of Ethiopia to respond to protection challenges in mixed migration contexts and to establish systems to identify and refer migrants in need of specialized services.

General functions:

Under the overall supervision of the Programme Coordinator for Migration Management and the direct supervision of the Programme Manager – Migrant Protection, the incumbent will support the Migration Management Unit in implementing MRC initiatives. He/she will:

Core Functions / Responsibilities:

1.      Support planning, implementation and monitoring of all activities at the MRC.

2.      Supervise direct assistance and data collection staff working at the MRC.

3.      Liaise with the MRC management committee to establish/ strengthen direct assistance and service provision referral systems in MRC sites.

4.      Coordinate admittance and registration of migrants at the MRC.

5.      Monitor the provision of MRC services such as meals, psychosocial support, Non-Food Items, referrals to service providers, information, etc.

6.      Verify that MRC beneficiary data is collected, communicated and securely stored as per IOM procedures.

7.      Lead the identification of migrants’ needs, vulnerabilities, interests and skills as guided by IOM Assistance to Vulnerable Migrants tools and templates.

8.      Maintain a healthy and secure environment and address protection needs promptly in coordination with the National Protection Officer.

9.      Participate in periodic assessment on migrant protection issues and trends and provide inputs   for concept notes and projects development in order to facilitate mainstreaming of migrant protection issues in all Migration Management programmes.

10.  Maintain working relationships and liaison with multiple counterparts including government and non-governmental organizations, regional authorities and other stakeholders as appropriate and aimed at strengthening coordination.

11.  Provide information and technical support on baseline studies, data collection tools and databases as required; review and provide feedback on progress reports and final reports.

12.  Monitor individual case management system for Sexual and Gender Based Violence (SGBV), VoT, child protection and other protection concerns.

13.  Perform such other duties as may be assigned.

Job Requirements

Required Qualifications and Experience


Bachelor degree or higher in development studies, sociology, social work, law or other social sciences from an accredited academic institution


·         Six years of relevant professional work experience providing direct assistance or services to populations such as migrants, refugees, beneficiaries of social safety programmes.

·         Proven ability to establish and maintain strong working relations with relevant Government and Civil Society/Community-based Organizations, Non-Governmental counterparts and international organizations.

·         Proven track record of supervising staff working in highly stressful contexts.

·         Experience with project management approaches.

·         Familiarity with project monitoring and reporting.

·         Strong analytical skills (qualitative and quantitative) are an asset.

·         Advanced knowledge of Microsoft Office, with proven experience in Word, Excel and Power point.


·         Fluency in English and Amharic (oral and written).

·         Working knowledge of other Ethiopian local languages is an advantage


The incumbent is expected to demonstrate the following values and competencies;


all IOM staff members must abide by and demonstrate these three values:

·         Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

·         Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

·         Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies –

behavioural indicators level 3

·         Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

·         Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

·         Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

·         Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

·         Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies –

behavioural indicators level 2

•          Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

•          Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

•          Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

      Method of Application

Interested candidates are invited to submit their application/ motivation  letter enclosed with only detail CV written in English  via our e-mail address [email protected], by May 23rd, 2020 at the latest, referring the position title and Vacancy number in the subject line of your email; no photocopies of educational/training certificates is required at this stage; applicant who doesn`t follow the required application procedure will automatically be disqualified from the competition.

Only shortlisted candidates will be contacted.

We strongly encourage qualified women to apply!

Closing date: 23 May 2020


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