About You

Academic and Professional Qualifications

• Bachelor’s degree in Management Information System, Business Administration and Information System, Marketing or any other equivalent field.
• Professional qualifications in IT is an added advantage

Experience

• Minimum of five (5) years relevant experience

Technical Competencies

• Experienced Service Management professional.
• Excellent customer facing/customer service skills.
• Experience in identifying target audiences and devising effective campaigns
• Understanding of the full marketing mix
• Strong knowledge of the Bank’s clients and their needs.
• Demonstrate a keen understanding of industry trends and their implications for the Bank as well as events in fast-paced markets.
• Good knowledge of banking regulations.
• Adequate knowledge of Banking and finance (local and international).
• Knowledge of Banking and finance (local and international).

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

East Addis Ababa District Office