Dashen Bank S.C is pleased to announce the following vacancy.

Place of work

• Dire Dawa District

Vacancy Details

Vacancy Number: DB_EX/HO/016/26
Vacancy Posting End Date: 22/07/2026

Job Summary

• Senior Digital Payment Devices Administrator is responsible for the administration, monitoring, maintenance, and operational support of the Bank’s digital payment devices, including ATMs, POS terminals, and other electronic payment channels. The role ensures the availability, reliability, security, and optimal performance of these devices through effective installation, configuration, maintenance, incident management, vendor coordination, and system enhancements. The role holder is also responsible for managing the network connectivity and communication services required for digital payment devices and also ensures compliance with regulatory requirements, industry standards, and the Bank’s policies while collaborating with internal and external stakeholders to deliver secure, efficient, and uninterrupted digital payment services.

Academic and Professional Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information System, Computer Engineering or any other equivalent field.

Experience

• Minimum of five (5) years relevant experience

Functional/Technical Competencies

• Incident and problem management: Monitoring system logs and responding to incidents, root cause analysis for recurring issues, developing and implementing preventative measures, response and remediation.
• Hardware and peripheral support expertise: Knowledge and experience in maintaining and troubleshooting physical infrastructure and related peripheral equipment.
• System recovery knowledge: Ability to perform recovery efforts in response to system failures or outages, ensuring minimal impact on business operations.

Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
• Continuous Improvement: Commitment to always finding ways to do things better.
• Agility: Ability to move quickly and easily.
• Responsiveness: Ability to adapt to change and meet new demands quickly.
• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
• Empathy: Understand and share the feelings, perspectives and experiences of customers.
• Data driven: Consistently utilizing data to drive work and make informed decisions.
• Respect: is the glue that holds teams, organizations, customers together.
• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Leadership Competency

Place Of Work

• Dire Dawa District