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7 Feb 2022

Senior Customer Service Officer – Operation at Zemen Bank S. C.

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Job Description


Zemen Bank S.C. is all about giving customers choices and convenience. For us, banking is not limited to just branches and we see it as “something you do, not somewhere you go.”

The Company abides strictly by the laws and regulations of the jurisdiction where it operates, and observes the guidelines and rules issued by regulatory authorities of the Federal Republic of Ethiopia. It also keeps its corporate governance system under constant review to ensure that it is in line with international and local best practices since the first day of operation October 2008.

RESPONSIBILITIES

  • The purpose of this job is to serve customers and ensuring customer satisfaction with full effort and maximum care;
  • call and visit customers, promote the bank and its products, propose to establish relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time

JOB REQUIREMENT

Educational Qualification Required: B.A. in Banking and Finance, Accounting, Management, Business Administration or related fields.

Minimum Work Experience: 4 years of relevant experience of which 2 years as an Officer or in equivalent Positions.

Additional Skills:

  • Basic Computer Application Skills
  • Communication skills
  • Industry Specific skills (Product and Service)
  • Emotional Intelligence
  • Data Analysis and presentation skills
  • Strategic thinking and strategic planning skills etc




Method of Application

Submit your CV, copies of relevant documents and Application to :

Human Resource Department
Zemen Bank S.C
P.O.Box: -1212
Addis Ababa
Tel.
+251-11-5-575870 or +251-11-5-575166 or 251-11-5-574462
Closing Date : 11 February. 2022





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