Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.

Essential Function

• Analyze business processes improvement solutions to determine effectiveness.
• Analyze customer information and needs to improve customer relationships.
• Analyze customer service needs by building communicative and open relationships..
• Facilitate adherence to customer service standard.
• Monitor lapses in delivery of products and services to customers.
• Plan delivery of services that meet customer requirements.
• Resolve customer relationship management conflicts.
• Respond to incoming calls, emails and other message from customers and give them the right answers and directions
• Give accurate direction and support to the division to facilitate successful completion of organization’s targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment in connection with customer service
• Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service division and recommend better strategies that will yield better results
• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the Bank and create an open and accessible communication rout for free flow of information
• Support employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance in customer service .
• Work with other HR departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results in customer service
• Serves professionally to address customers complaint which may arise in the course of business transactions,
• Conduct all research that contribute for best customer service experience

Job Requirement

BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant officer position.