Reports To: [COO]
Location: [HO, A.A. Ethiopia]

Employment Type: Full-Time

Purpose of the Role

The Senior Credit Controller is responsible for managing and reducing overdue accounts, preparing detailed reports on credit performance, and ensuring the smooth operation of the credit process. The role focuses on efficient debt collection, client communication, and maintaining compliance with Digaf’s credit policies.

Key Responsibilities

1. Default Management

• Monitor and manage loan portfolios to ensure timely payments and minimize overdue accounts.
• Follow up with clients for overdue payments via phone, email, or in-person visits, as necessary.
• Conduct regular reviews of loan accounts, identifying potential risks of non-payment and implementing proactive measures.
• Monitor overdue accounts and initiate collection strategies to minimize defaults.
• Contact delinquent customers, negotiate repayment plans, and resolve payment issues promptly.
• Work closely with legal advisors on escalating non-performing accounts to recovery or legal action.

1. Reporting and Documentation
   • Prepare and present comprehensive monthly reports on default management and accounts receivable performance.
   • Generate detailed reports on Portfolio at Risk (PAR) and loan performance for management and board review.
   • Maintain accurate records of all credit activities, overdue accounts, payment histories, communications, agreements, payment terms, recovery progress and transactions related to loan accounts.
   • Prepare reports on the status of overdue accounts, trends, and collection performance.
   • Assist in preparing monthly, quarterly, and annual financial reports related to credit performance.
2. Risk Identification and Preventive Measures
   • Identify early warning signals of potential defaults and propose mitigation strategies.
   • Recommend adjustments to credit policies to improve collections and prevent defaults.
   • Conduct regular assessments of credit risk within the loan portfolio and suggest improvements.
   • Work with risk management teams to review lending guidelines and ensure that credit limits are adhered to.
   •  Implement strategies to reduce the risk of defaults, such as early identification of late payments.
3. Debt Collection and Customer Relationship Management
   • Ensure proactive communication with customers regarding payment terms, due dates, and consequences of non-payment.
   • Negotiate payment schedules for delinquent customers, ensuring alignment with company policies.
   • Maintain positive relationships with customers while enforcing strict adherence to repayment agreements.
   • Build and maintain strong relationships with borrowers to support repayment schedules.
   • Provide excellent customer service and advise clients on credit policies, repayment options, and loan conditions.
   • Handle client queries or disputes related to payments, seeking to resolve issues promptly and professionally.
4. Operational Support
   • Collaborate with the Operations Manager to ensure efficient credit processes, including timely invoicing and loan disbursements.
   • Support the Credit Manager in monitoring overall credit portfolio performance and meeting operational targets.
   • Assist in onboarding new clients, ensuring proper documentation and adherence to credit terms.
5. Process Improvement
   • Recommend and implement improvements to the credit control process, including automation and reporting tools.
   • Train junior staff in credit control best practices to enhance department efficiency.
6. Compliance and Audit:

• Ensure that the credit control processes comply with all internal and external regulatory requirements.
• Participate in audits and reviews to ensure that credit control functions meet required standards.
• Adhere to MFI policies, including those related to the recovery of debts and confidentiality.

Key Performance Indicators (KPIs)

• Reduction in overdue accounts and non-performing loans (NPLs).
• Timeliness and accuracy of monthly credit performance reports.
• Improved Portfolio at Risk (PAR) metrics.
• Increased collection efficiency and reduction in debtor days.