The IT Senior Associate is responsible for delivering comprehensive IT support to staff, ensuring the continuous operation of all network systems, and overseeing the maintenance of the firm’s computer infrastructure. The role includes managing the replacement of damaged or outdated equipment, supervising maintenance activities, and ensuring the firm’s IT systems remain efficient, secure, and up to date.

• Networking
  • Generic Server Management
  • Ensure Active Directory is giving service accordingly
  • Make sure the DHCP service is always active and Manage the margin
  • Create, Delete, Rename and Change AD Users
  • Make sure DNS service is always active and manage the address by adding or changing the Service numbers.
  • Handle the server File and Storage devices, make sure it has available space every time.
• Local Area Network Administration
  • Make sure all nodes are connected to the LAN and active or ready to give service.
  • Adding new nodes or changing places
  • Joining new User to Active Directory
  • Sharing resources over the Network
• Wi-Fi Network Administration
  • Control SSID name and policies of the company Wi-Fi
  • Ensure the Security level is at a high level
  • Administer the passcodes every time to make sure it’s safe.
• Domain
  • Create, Delete, Rename and Change mailbox accounts
  • Control all Contents in the web domain.
  • Configure accounts to users computer Mail client application software
  • Handle the domain’s different Profile Groups to address users in a group
  • Create and manage the domain Policies to satisfy all user requests, like autoresponder, group policies, forwards and others
• Security
  • Make sure the LAN security system is effective
  • Make sure the Wi-Fi security system is effective
  • Ensure all company Hardware and software devices are effective security system
  • Make sure all Antivirus licenses and definitions are up-to-date and active
  • Collect all company resources and Files taking Backup
• GTI IT Requirements
  • Handle all Contents of the company according to GTI policy currently, we use mimecast.com
  • Make sure the Firewall device is active and licensed.
  • Make sure the Vulnerability scanning system is active and report results
  • Ensure the Central antivirus system is giving service to all clients connected to the server.
  • Make sure all company devices are encrypted
• Computer Maintenance
  • Troubleshooting all users computer hardware and software
  • Maintain and replace damaged or out-of-order user computers.
  • Continuous and consults
  • Make sure the Office Internet service is active or report any cases to the local service provider.
  • Make sure all annual or periodical payments of the company agreements with different service providers is in paid status.
  • Issue and collect Desktop and Laptop computers for users when they quit and start the job
  • Configure the new users laptop to the company server AD and mail client
  • Remove terminated staff user accounts from the AD and domain.
• User Management

Create, Delete, Rename, and Purge users from AD, domain and GTINET

• BA in Computer Science, IT, Computer Engineering and related fields.