Job Summary

Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Functions

• Receive daily sales orders from company sales representatives and generate sales order in the system accurately.
• Systems check product or Finished Goods availability in the warehouse to make sure we can stratify the order.
• Verify from the system that pricing is correct and the order is confirmed to serve.
• Make sure stock allocation is done properly as per agreed company policy.
• Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.
• Generate picking list for the order and provide same to warehouse to arrange delivery or shipment.
• Request transport section to arrange equivalent Truck for delivery for the order.
• Make sure invoicing and attachment done accurately and completely.
• Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official.
• Follow-up timely collection of proof of deliveries.
• Report daily sales executed to concerned bodies at the end of the business day.
• Record pending orders accurately and communicate same to sales and logistics team.
• Record and Resolve customer complaints via phone, email or mail.
• Use telephones to reach out to customers and verify account information.
• Assist with placement of orders, refunds, or exchanges.

Job Requirements

Competences:

• Demonstrated acceptable skills on Microsoft office applications.
• Knowledge of sales and marketing management.
• Knowledge of customer handling.
• Excellent interpersonal and communication skill.
• Knowledge of sales order processing and dispatching.
• Able to work with others and good team player.
• Good time-management skills.
• Able to execute multiple tasks at a time and willing to work under pressure.
• Experience working in ERP and any sales and marketing activity is a plus.

Education Qualifications and Requirement : First Degree in Marketing, Sales, or Business Administration from recognized institutions.

Experience : Minimum of 3 years of experience in customer service, sales or marketing.