The Sales and Customer Relation Officer II is responsible for handling customer inquiries, promoting Wagwago Electric’s products, and ensuring high customer satisfaction. This role involves direct sales, customer support, relationship management, and contributing to the achievement of sales targets.

Key Responsibilities

• Respond to customer inquiries and provide accurate product information.
• Promote and sell Wagwago Electric’s products to new and existing customers.
• Manage customer relationships to foster loyalty and enhance satisfaction.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with the sales team to achieve sales targets and objectives.
• Provide feedback to management regarding customer needs and market trends.
• Assist in the development and implementation of sales strategies.

Qualifications

• Education:
  • Bachelor’s degree in Marketing, Business Administration, Sales, or a related field.
• Experience:
  • Minimum of 4 years of relevant experience in sales and/or customer service, preferably in the electrical, retail, or technology industries.

Required Skills

• Communication and Interpersonal Skills:
  • Strong verbal and written communication skills for effective interaction with customers and team members.
  • Ability to build and maintain positive relationships with clients.
• Multitasking and Problem-Solving:
  • Proven ability to handle multiple tasks simultaneously while maintaining a high level of organization.
  • Effective in resolving customer issues and complaints promptly and satisfactorily.
• Sales Techniques and CRM Knowledge:
  • Familiarity with various sales techniques and strategies to drive sales performance.
  • Proficient in using CRM systems for tracking customer interactions and managing sales pipelines.
• Customer Service Practices:
  • In-depth knowledge of customer service best practices to enhance customer satisfaction and loyalty.
• Technical Proficiency:
  • Proficiency in MS Office applications, including Word, Excel, and PowerPoint, for reporting and presentations.