Resel Pick-Pick Ict Plc Jobs in Ethiopia : Call Center Operator
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- Company: Resel Pick-Pick ICT plc
- Location: Addis Ababa, Addis Ababa, Ethiopia
- State: Addis Ababa Jobs
- Job type: Full-Time
- Job category: Civil Servant Jobs in Ethiopia
Pick Pick Taxi PLC would like to hire competent and qualified applicants for the Call Center Operator position.
Duties and responsibilities
- Receive and handle calls or messages from customers.
- Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment.
- Schedule different types of appointments for clients, depending on their needs.
- Provide troubleshooting to clients who requires assistance with our services.
- Handling many calls per day. Achieve call productivity by running a successful call.
- Excellent communication and interpersonal skills. Fluency in spoken and written English and Amharic languages
- Excellent analytical skills, good judgment, initiative in solving problems and decision maker.
- Ability to maintaining a good relationship with staffs and customers.
- Ability to work in a team and also perform tasks individually.
- Attention to details.
- Usage of Microsoft office application – MS Excel, MS Word, Power Point.
- Excellent Keyboarding Skills. Knowledge of System Operation is advantageous.
- Ability to learn new technology systems.
Qualification: BA Degree Information Technology, Business Management, Management or related fields of study.
Experience: More than 1 year experience.
Place of work: Addis Ababa – Jackros
Employment type: Permanent
No. required: one
How to Apply
Interested applicants can send an application letter with CV and educational credentials to the below address up to December 27, 2018.
Company’s e-mail address - [email protected] or
In person to Pick Pick Taxi Head Office located Jackros on the way to Meta brewery in front of Awash Bank. For more information please call 0118722224
Please write the position title you are applying in the subject line of your e-mail and your application letter.