11 Dec 2018

Resel Pick-Pick Ict Plc Jobs in Ethiopia : Call Center Operator

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Job Description

Pick Pick Taxi PLC would like to hire competent and qualified applicants for the Call Center Operator position.

Duties and responsibilities

  1.  Receive and handle calls or messages from customers.
  2. Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment.
  3. Schedule different types of appointments for clients, depending on their needs.
  4. Provide troubleshooting to clients who requires assistance with our services.
  5. Handling many calls per day. Achieve call productivity by running a successful call.

Personal Skills

  1. Excellent communication and interpersonal skills. Fluency in spoken and written English and Amharic languages
  2. Excellent analytical skills, good judgment, initiative in solving problems and decision maker.
  3. Ability to maintaining a good relationship with staffs and customers.
  4. Ability to work in a team and also perform tasks individually.
  5. Attention to details.
  6. Usage of Microsoft office application – MS Excel, MS Word, Power Point.
  7. Excellent Keyboarding Skills. Knowledge of System Operation is advantageous.
  8. Ability to learn new technology systems.

Job Requirements

Qualification: BA Degree Information Technology, Business  Management, Management  or related fields of study.

Experience: More than 1 year experience.

Place of work: Addis Ababa – Jackros

Employment type:  Permanent

No. required:  one

How to Apply

Interested applicants can send an application letter with CV and educational credentials to the below address up to December 27, 2018.

Company’s e-mail address - [email protected] or

In person to Pick Pick Taxi Head Office located Jackros on the way to Meta brewery in front of Awash Bank. For more information please call 0118722224

Please write the position title you are applying in the subject line of your e-mail and your application letter.

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