The Deborah Foundation is a non-profit organization dedicated to improving the lives of Ethiopian youth with mental disabilities through support in the areas of education, health, and policy advocacy.

Summary:

The Receptionist and Store Manager is responsible for overseeing the daily operations and management of a retail store, as well as serving as the primary point of contact for customers and visitors. This combined role requires exceptional customer service, strong administrative and organizational skills, and the ability to lead a team of sales associates.

Responsibilities:

• Greet and welcome all parents, visitors, and vendors in a friendly and professional manner
• Respond to incoming phone calls, emails, and inquiries, and route them to the appropriate team members
• Maintain the reception area and waiting spaces to ensure they are clean, organized, and well-stocked with relevant information and materials
• Manage the appointment scheduling and calendars, and coordinate meetings and events as needed
• Receive and distribute incoming mail, packages, and deliveries
• Assist customers with general inquiries, product information, and transaction processing as needed
• Oversee the daily operations and management of the store
• Develop and implement store policies, procedures, and best practices
• Monitor inventory levels
• Handle customer inquiries, concerns, and complaints in a timely and professional manner
• Participate in annual budget planning and resource allocation for the store
• Serve as the primary liaison between the store and the management team

Location: Deborah Academy, Sheger City Administration Legetafo Legedadi Sub City

Requirements

Qualifications:

• High school diploma or equivalent, with a minimum of 1 year of experience
• Strong communication and interpersonal skills, with the ability to interact with customers, employees,  and vendors effectively
• Excellent organizational, problem-solving, and decision-making abilities
• Proficient in using point-of-sale systems, inventory management
• Flexible and adaptable, with the ability to thrive in a fast-paced, customer-centric environment
• Passion for providing exceptional customer service and creating a positive shopping experience
• Previous experience working with students with special needs.

Skills and Abilities:

• Using Word, excel, and other basic computer knowledge
• Strong Communication and market fluency
• Skill in Planning and organizing

Essential

• Deep understanding of the job.
• Exceptional organizational and communication skills
• Dedication