We are seeking a highly skilled, dynamic, and resilient Senior Receptionist to join our physiotherapy clinic. The ideal candidate will possess a minimum of 3 years of experience in a demanding front desk or administrative role within a healthcare or professional services environment. This role requires a strong communicator with exceptional organizational skills, the ability to handle high-pressure situations, and a proven track record of delivering outstanding customer service.

Key Responsibilities:

– Act as the first point of contact for patients and visitors, representing the clinic with confidence, professionalism, and warmth

– Manage high-volume phone inquiries efficiently, demonstrating excellent communication skills

– Oversee complex appointment scheduling, cancellations, and rescheduling with accuracy and timeliness

– Maintain meticulous patient records, ensuring data accuracy and confidentiality at all times

– Handle challenging situations with tact and professionalism, providing solutions and reassurance to patients

– Coordinate seamlessly with physiotherapists and staff to optimize patient flow and service delivery

– Supervise administrative staff and support the training of new team members when necessary

– Prepare detailed daily, weekly, and monthly reports promptly and accurately

– Ensure the reception area remains professional, organized, and welcoming at all times

– Respond empathetically and promptly to patient concerns, demonstrating genuine care and understanding

– Support clinic operations with administrative tasks, including billing, documentation, and system management

– Uphold strict confidentiality and ensure compliance with healthcare privacy standards

– Take initiative to improve reception processes and enhance patient experience

Qualifications and Skills:

– Minimum of 3 years’ experience in a senior reception or administrative role, preferably within healthcare or a high-pressure environment

– Proven ability to manage multiple priorities effectively in a fast-paced setting

– Exceptional communication and interpersonal skills in both English and Amharic

– Demonstrated ability to remain calm, professional, and positive under pressure

– Strong problem-solving skills and emotional intelligence

– Advanced proficiency in MS Office and healthcare management systems, with mandatory computer literacy

– Leadership qualities with the ability to supervise and train staff

– Resilient, proactive, and compassionate attitude with a strong commitment to service excellence

Educational Qualifications:

– Diploma or degree in Office Management, Office Administration, Customer Service, marketing, or a related field (preferred)