Job Requirement

Educational Qualification ;Diploma or First Degree in Hotel Management, Sales and Marketing, Office Management or related fields

Work Experience ;Minimum of 2 years for Diploma and 1 year for degree as apartment or Hotel receptionist.

Competency Required:-

1. Strong Communication Skill: – Receptionists being always in contact with customers, a good communication skill at least in English and Amharic would be mandatory (verbal and written) and masters in the art of nonverbal communication.
2. Dependability & Reliability: No accommodation provider or apartment can afford to have phone calls unanswered or leave guests unattended at the counter even for a minute.
3. Organization: – The reception area is often the neatest & well-organized place and so it should be.
4. Technical receptionist skills: – Should handle all forms of guest communication from a hardware and software point of view, social platforms, check-in technologies property management…etc
5. Resistance to stress: Receptionist sometime can work under great pressure, as they have to handle several tasks and variety of visitors at the same time.
6. Ability to work independently, Multitasking, good interpersonal relationship, Empathy and Good customer management skills are required.