The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

General description

• Providing 2nd Level Support for Nokia Air Scale BSC/RNC, Megamon/Megaplexer and SRAN
• Managing Nodes for alarms, events, monitoring and anomaly detection and applying required fix
• Handling complex software issues impacting KPI
• Overall responsibility: Responsible for configuration, testing and operation of Air Scale BSC, RNC, Megamon/Megaplexer and SRAN.
• Budget responsibility: No

Roles & responsibilities

• Responsible for Administration, Configuration, testing and operation of Nokia Air Scale BSC, RNC, Megamon/Megaplexer and SRAN
• Coordination of implementation and installing of new nodes provide support by problem solving
• Responsible for any SW upgrades / Updates
• Responsible for analysis of traces for complaints and problem troubleshooting
• Responsible for acceptance testing of new nodes
• Communication and cooperation with Nokia Care team for on going issues
• Responsible for collection of traces and logs as per support request
• Communication and cooperation with 3rd parties/ vendors
• Participate in solving and eliminating of ops issues (incl. Ticket sending)
• Monitoring/tracking performance of systems (KPI), dimensioning, and capacity
• Responsible for preparation and administration of the technical documentation
• Participation in the projects for any changes in live network
• Generating Performance report of RAN Nodes

Work experience requirement

What we offer