The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

OVERALL PURPOSE OF THE ROLE:

Under the supervision and guidance of the Protection Project Manager, the case management officer will work to ensure the quality of the planning, implementation and follow up of all technical aspects of case management activities implemented by team. To Ensure communication with communities and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s case management services. As well as to ensure case management workplan, reports and relevant trackers are timely updated and provide timely feedback and information on protection issues identified.

Responsibilities:

• • Ensure the delivery of case management in line with global SOPs and standards
• •Effectively use and comply with all the tools, forms and SOPs related to case management as communicated by the Protection Manager. Comply with applicable professional standards related to protection and humanitarian interventions.
• •Operate in close alignment with referral pathways agreed at interagency level.
• •Coordinate closely with service providers to ensure survivors and individuals at risk of right violations are provided with high quality service provision (including medical assistance, mental health support and material assistance)
• •Ensure proper documentation of case data and information in line with the case management guiding principles, adhering to the confidentiality principle. Ensure to abide by all information-sharing protocols in place.
• •Ensure that individuals in need of protection services and/or assistance are timely and adequately referred to the relevant services. Conduct regular and systematized follow-up of all referred cases to ensure adequate service provision, reassess needs and potentially identify any new trends.
• •Conduct awareness and capacity-building activities with communities in safe and suitable locations.
• •Conduct any other programme activities related to the provision of protection services and assistance as instructed by the Protection Manager.
• •Mobilize and build strong rapport with communities, adhering to dignified, culturally sensitive approaches.

Monitoring and Reporting

• • Produce quality and accurate reports and supporting documentation on CM activities and ensure their timely submission to the Protection Officer (CM) and Protection Team Leader for review and internal information sharing. To this end, ensure that both the hard and soft copies of all activity reports and case management files are safely archived. Overall, effectively use the tools and comply with the processes related to monitoring and reporting, including through the use of shared drive and dedicated platforms for information management.

Representation and coordination

• • Represent DRC and the program towards a wide range of stakeholders including individual beneficiaries, community mobilizers, community-based structures’ members and focal points. To this end, ensure professional
• •standards and transparent communication in the external representation of the organization so as to build trust and ensure effective collaboration with all concerned stakeholders.
• •Ensure that all interactions with individual beneficiaries take place in an environment and in a way that respect and promote the individuals’ safety, agency and dignity in accordance with professional standards for protection and humanitarian work.

Logistics/Finance/MEAL

• • Plan and coordinate proactively logistics and movements of staff from and to different operational areas.
• •Support protection assistants (CM) with financial procedures (cash advances, settlements, documentation) required during implementation CM and IPA.
• •Support the implementation of monitoring and evaluation exercises, tracking target achievements of

Other responsibilities

• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
• Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
• Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.
• Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.
• Perform any other relevant tasks as requested by the Protection Manager

Requirements

Experience and technical competencies: (include years of experience)

• Minimum of 1 year of experience in an entry or paid and unpaid positions in humanitarian protection or relevant social service field;
• Experience in direct implementation of protection activities relevant to the AoR for the position;
• Proven record of community engagement and consultation, such as assessments, trainings, workshops, or awareness sessions
• Technical understanding of core protection concepts, prevention and response strategies in line with best practices and ethical data collection and data protection protocols;
• Experience in identifying and responding to needs of particular vulnerable individuals of people of concern based on protection risks, age, gender, and diversity analysis, and/ or other criteria;
• Planning, organizational, analytical and problem-solving skills with the ability to work both independently and within a team;
• Integrity, strong work ethic, and ability to consistently meet deadlines under pressure;
• Commitment to learning and implementing organizational policies and procedures;
• Full proficiency in Microsoft Office, including Word and Excel; proficiency in Kobo and other data collection/analysis tools desireable

EDUCATION: (include certificates, licenses, etc.)

•University degree in law, social work, social science or other relevant field from a recognized institution.

LANGUAGE:

• Excellent proficiency in written and spoken English and Amharic required;

Proficiency in local languages preferred