Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Roles & responsibilities

• Operate and Maintain OSS
• Backup procedures, execute OSS upgrades with support from Vendor 3rd Level support and propose acceptance to OSS upgrades and updates
• OSS User Management
• Execute and strictly follow Security policies OSS User Management from Customer
• OSS Performance and capabilities monitoring, Configuration of Netact OSS
• Interpretation and management of Networks Element Management team project deliveries with full end to end responsibility for implementation, evaluation and improvement plans.
• Working against agreed KPIs.
• Maintain an advanced level of knowledge on defined Networks Element Management systems and associated business processes to ensure the best customer solution
• Effective people management skills and ability to motivate and drive performance.
• Change, Incident and Problem Management awareness.
• Strong planning, organization and prioritization skills.
• Support to Provides NOC daily, weekly and monthly reports for Management and Customer teams
• Responsible for 2nd level support on all escalated incidents by analyzing faults, troubleshooting, researching existing knowledgebase articles/known issues and responsible for initiating and managing escalation to vendor L3 support.
• Review cases for technical complexity and make recommendations to team members with regards escalation according to MS best practices and in accordance to agreed SLA.
• Nokia Netact ( EMS ), NSP  NFM-P ( EMS for EPC & IP)  , ARC ( Backup & Restore), NCOM 21, SON Edenet

Work experience requirement

• 5 years’ strong on hands Experience with NetAct, NOC management including Fault, Performance, Configuration, Change Management and OSS administration
• Bachelor’s degree/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.