Responsibilities

• • Responsible for answering all telephone calls and prioritizing said calls.
• • Should have very good telephone etiquette.
• • Directly involved in the order taking and order placing process while dealing with customer requests and orders, courteously, efficiently, and promptly.
• • Should be able to provide recommendations and suggestions to customers upon request.
• • Be knowledgeable of all services, facilities, and products offered by the company.
• • Consider the satisfaction of all customers by ensuring prompt, courteous, and efficient service at all times.
• • Display excellent conversation skills and selling techniques at all times.
• • Pay attention to guest orders, and know the menu thoroughly.
• • Write down all informations clearly. Highlight special requests.
• • Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• • Approximate delivery time is given to the guest according to this time evaluation system established by the Operation Manager and the Sous Chef.
• • If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.
• • Ensure correct posting in the IDS system for communication to the service and kitchen departments.
• • Assist the department to drive guest satisfaction by providing consistent guest experiences.
• • Report positive and constructive guest feedback to the Operation manager.
• • Promptly handle guest queries, complaints, and all issues in a professional manner.
• • Ensure proper handover is given to the next shift and also to the concerned person.
• • Ensure that the place of work and surrounding area are kept clean and organized at all times.
• • Ensure proper appearance and grooming while on duty.
• • Perform any other assigned reasonable duties and responsibilities as assigned.

Prerequisites:

Skills

• • Ability to communicate with the customers and anticipate their needs.
• • Ability to smile and diffuse anger naturally.
• • Have an enthusiastic and positive personality.
• • Profound knowledge of customer service and of all beverage products and services.

Education: Hotel Management diploma holder or similar qualification.

Experience: • 1 to 2 years experience in a similar role in the Hospitality industry preferred.