The Operations Director at Flipper International School PLC will oversee the day-to-day operations within the Accounting and Finance, Development, and Project Management sectors. This full-time position, based in the office in Addis Ababa, requires a strategic leader who can enhance operational efficiency and drive project success. The role involves collaborating with various departments to ensure streamlined processes and effective communication. The Operations Director will play a pivotal role in shaping the school’s operational strategies and fostering a productive work environment.

Key Responsibilities:

• Develop and implement operational strategies aligned with organizational goals.
• Oversee budgeting and financial management processes to ensure fiscal responsibility.
• Coordinate cross-departmental projects to enhance collaboration and efficiency.
• Monitor and evaluate operational performance metrics to identify improvement areas.
• Lead and mentor a team of operations staff to achieve departmental objectives.
• Ensure compliance with relevant regulations and standards in all operational activities.
• Facilitate effective communication between departments to streamline operations.
• Manage vendor relationships and negotiate contracts to optimize service delivery.
• Prepare and present operational reports to the executive team.
• Drive continuous improvement initiatives across all operational functions.

Education & Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, Finance, or a related field
• Master’s degree (MBA or equivalent) is highly preferred
• Professional certifications in operations, project management, or leadership are an advantage

🧠 Experience

• Minimum 8–12 years of progressive experience in operations or general management
• At least 5 years in a senior leadership role managing multi-department operations
• Proven experience in strategic planning, process improvement, and organizational performance
• Experience in education, service, or multi-site organizations is an added advantage

Required Skills:

• Demonstrate effective communication skills to convey complex information clearly.
• Facilitate discussions and meetings to ensure all stakeholders are engaged.
• Build strong relationships with team members and external partners.
• Negotiate effectively to achieve favorable outcomes for the organization.
• Present operational updates and strategies confidently to diverse audiences.
• Listen actively to understand the needs and concerns of others.
• Collaborate across departments to enhance teamwork and productivity.
• Provide constructive feedback to team members to foster growth.
• Utilize various communication channels effectively to reach different audiences.
• Adapt communication style to suit the context and audience.

Desired Skills:

• Demonstrate a keen eye for detail in all operational processes.
• Review financial documents meticulously to ensure accuracy.
• Identify discrepancies in reports and take corrective actions.
• Maintain organized records and documentation for efficient retrieval.
• Implement quality control measures to uphold operational standards.