Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

What You Will Learn And Contribute To

We want to reinforce our delivery teams in SAV MU with a One Customer Delivery Manager ( One CDM) for one of our key customer in Ethiopia, who has cross-Business Group project Portfolio accountability for Customer Delivery in the assigned territory/customer/ Market *.

She/he I s the executive interface for Customer Delivery experience and escalation point for Delivery execution inside Nokia.

She/ he has a prime role taking care of overall Customer satisfaction, and aggregates Nokia financials including revenues, sales margin, costs and cash collection of HW, SW and Services in the assigned CT/CBT.

Your Skills And Experience

One CDM is accountable for seamless Customer Delivery (including HW, SW and Services) to the assigned CT/CBT with very large business volume and/or high complexity and/or geographical distribution, typically Tier-1 Customer account.

• Executive Customer interface for Nokia Delivery, taking care of overall Customer satisfaction (CPVi/CES) , to
• Remove the complexity of 4 networks delivery organizations in Nokia
• Improve effectiveness of E2E and multi-BG project governance and avoiding escalations
• Increase transparency of delivery performance across Nokia’s offering
• Delivery accountability with empowerment from BGs in line with contractual commitments and Gate 6 handover.
• One CDM leads x-BG delivery governance, towards the Customer and internally in Nokia, leveraging existing BG governance practices to ensure efficiency and avoid duplication.
• Empowered to work across the Nokia organization especially with CO, BGs and BG Delivery managers towards executing Customer deliveries in line with contractual commitments and Gate 6 handover.
• Accountable for Delivery management in Sell process from Bid/no Bid decision onwards.
• Accountable for Delivery management in Execute process for the full Project execution.
• Identifies business opportunities (e.g. upsell) and coordinates with Sales account team and BGs.
• Responsible for contracted business and aggregated Customer financials.
• Responsible for CT/CBT contracted business aggregated financials (revenues, sales margin, costs and cash collection of HW, SW and Services), relying on BG DM’s accountability for the business financials in their respective BGs.
• Accountable for project portfolio performance and services performance reviews
• Leads x-BG delivery parts of review meetings (ORM, BRM), and delivers input for MU/Market level governance.
• Provides input for Operational Dialogs at account level across Nokia.
• Chairs x-BG Governance on project execution performance reviews, both externally with the Customer and internally. For project specific governance, One CDMs are expected to regularly align with BG Delivery Managers on project related issues and updates.
• Guiding and securing delivery resourcing
• Empowered to steer forecast and performance management work with BG Delivery teams working permanently or on assignment for the projects in his/her Portfolio domain.
• Project feedback and escalation
• Provides performance feedback on meeting the commitments made by BGs.
• Manages and resolves internal and external delivery escalations with the target to reduce their number, in coordination with the relevant BGs.
• Supports the definition of performance KPIs for projects and delivery, in line with the required deliverables and commitments.
• Accountable for project Adherence to Sell/Execute Processes & Tools

Qualification :

Full Turn Key Telecom Experience is a must

• SeniorProfessional with proven experience to manage the complex delivery Projects
• High level of understanding of business financial and reporting governance processes
• Ability to manage complexity, uncertainty and ambiguity; High situational adaptability
• Strong influencing and negotiation skills at CxO level
• Ability to trust, open collaboration and continuous improvement across different organizations

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.