Position Summary :

The IT Officer is responsible for efficient and satisfactory provision of all IT related activities of the company. S/he is responsible for providing effective ICT support including but not limited to: planning, implementing and maintaining all IT related issues and processes of the company such as System administration, Networking, Maintenance, Consulting and Troubleshooting

Duties & Responsibilities:

• Provide helpdesk assistance on Networking, Maintenance, Consulting, Troubleshooting and evaluating problems and resolving IT related issues of the project
• Plan & execute implementation of company wide computer network system, MS Exchange based Messaging System,
• Install and configure application, database and file servers with relevant operating & application systems including: Windows Server, MS Exchange Server, or any appropriate software system
• Monitor system alerts/events on server and reports from client computers and peripherals and take appropriate action
• Carry on continuous monitoring on the IT infrastructure’s availability, performance and security and audit users’ system utilization practice and control activities
• Planning, coordinating, and implementing system security measures to protect system, data, and hardware
• Perform general maintenance of hardware and software of IT equipment, which includes repairing and upgrading personal computers, replacing faulty equipment, network & internet equipment, printers, telecom equipment, etc
• Install and configure approved computer hardware and licensed software following policies and procedures thereof
• Administers LAN and WAN and ensure the smooth operation of connectivity
• Install the latest Operating System, anti-virus and Application software based on the compatibility and constantly ensure system performance
• Setup IT policies for users and ensure ICT devices are running according to ICT standards
• Monitor network communications, databases, website and social media of the company
• Ensure the security of the domain and all hosting functions are effectively working
• Maintain up-to-date hardware and software inventories
• Manage user and computer accounts and their privileges according to policies and procedures
• Configure and manage email accounts and make sure the domain is always active
• Monitor ICT (physical and network) security and fix /report any risks or incidents to the Management
• Enhance the security level and keep the site protection is always up to date
• Always take back up for quick restore
• Maintain up-to-date System documentation to ensure accuracy of information
• Manage printers, photocopy machines, scanners and fax machines
• Give ICT orientation to new employee and ensure that ICT policy is applied
• Provide training to staff on the use of ICT related tools & techniques
• Ensure that confidentiality and data protection requirements are maintained and adhered.
• Monitor, assess and keep senior management informed of the quality, efficiency and timeliness of IT related activities;
• Establish and maintain good working relationships with other Departments, employees and other stakeholders;
• Performs other related duties assigned by immediate supervisor
• This job description is not exhaustive and hence subject to revision based on the needs of the organization

JOB REQUIREMENT

Qualification & Experience

• BA Degree in Computer Science, IT, Computer Engineering or related fields Senior Level (5+ years’ experience)
• Hands on experience on ICT technical support
• Microsoft Certified IT Professional (MCITP) or CCNA/CISCO Certification is desirable
• Sound experience in hardware and software maintenance, network management and systems administration
• Good understanding of how systems and databases work from an end-user perspective
• Experience in managing windows server environment and Cisco routers, switches and IT Security Tools (Anti-virus, Firewall, Anti-spyware, backups, etc.)
• Configuring and monitoring network devices of wireless access points, switches, routers and firewalls
• Excellent knowledge of server 2008 R2 and above
• Practical skill in monitoring and resolving connectivity issues
• Knowledge skills, attitude & attributes
• Well-developed and proven communication, interpersonal and problem-solving skills
• Flexible and able to work well under pressure.
• Proficiency in English, Amharic and Afaan Oromoo
• Ability to maintain confidentiality and foster trust and respect.
• Self-motivated, highly organized and detail oriented
• Exhibit a desire to support a large number of people