TAL Garments Manufacturing PLC has Internal & External Vacancies for the following Position and is looking for capable and competent candidates (Ethiopian Nationals as well as Expatriates) who are prepared to work with passion and focus.

Responsibilities

1. Customer Order Servicing and Engagement

• Customer Relationship Building: communicate the Factory’s operations, capabilities and commitment to existing and potential customers and foster a deep understanding of the customers’ own business environments and requirements, as a basis for building a sense of partnership and mutual commitment to each other’s success.
• Direct Deal: clarify Standard Operating Procedures (SOPs) and performance standards with Sales, Merchandising & Marketing (SMM) for dealing directly with customers. Proactively seek SMM’s help to develop the CS team’s capability with the goal of obtaining full authority from SMM to “direct deal” with customers.
• Customer Service: represent the customer by conducting random audits to monitor style and quality of fabric, sub-materials, samples and bulk garments and report problems identified to relevant departments.
• Early Customer Problem Resolution: work with Operations and Wet Processing Departments to ensure that production problems, which may not be possible to solve internally, are quickly identified and reported to the CSP for early communication and resolution with the customer.

2. Fabric and Trims Control

• Materials Control: regularly review leftover materials (fabric and trims) inventory, investigate reasons for leftover, and initiates appropriate action.
• Fabric Problems: be personally involved to communicate with suppliers / Fabric Sourcing to resolve late-delivery or fabric quality problems as needed.

3. Customer-Driven Mindset

• Understanding Customers: within the CS team, create a deep understanding of customers and their requirements through studying their end consumer requirements. Communicating with customers in-person, by phone and by email. Visiting their shops. Monitoring their websites, catalogues and business news. And through regular updates from SMM.
• Total Service Concept: within the CS team, create a “total service” mindset, i.e. develop a deep knowledge of customers’ requirements – enabling the ability to make proactive product and services recommendations to them. Being continuously in touch with customers during order, production and delivery. And proactively following up to check status and solve problems if necessary. To determine the customers’ satisfaction levels and continuously seek new ways to serve them better.

4. Internal Customer Engagement

• Cross-functional Work Processes: establish the cross-functional work process flows and interactions between CS and other Factory departments necessary to support garments being produced and delivered on time, within customers’ quality and quantity standards and within the budgeted cost.
• Cross-functional Problem-solving: monitor the effectiveness of cross-functional work and interaction between CS and other Factory departments. Be personally involved to resolve problems and make improvements as needed.
• M3 Effectiveness: monitor CS team against established M3 effectiveness performance measures and targets and takes appropriate action for improvement where needed.

5. Managerial Leadership of Immediate Team : Business Context: communicate the ‘bigger picture’ context in which IEs need to plan and execute work (e.g. world, country, industry, Division, customer and inter-departmental considerations).

6. Future Talent Pool : Talent Pool Analysis: assess the future potential of Employees-one-Down (EODs) in terms of future manpower requirements.

7. Alignment with TAL Core Values and Culture

• Personal Alignment: understand and personally commit to the Group’s core values and culture.
•  ‘Walk the Talk’: lead by example and behave consistently with the Group’s core values and culture.

8. Personal Effectiveness

• Assessment: take accountability for self-assessment of how to improve own personal effectiveness in the current role.
• Feedback: ask for feedback regarding personal effectiveness from relevant parties.

Role Requirements

Education: Any Degree/Diploma with relevant work experience. Degree in Textile & Apparel is an advantage

For internal applicants, only employees with grade 4.3 under merchandising department are eligible to apply for the role.

Experience

Strong Garment manufacturing Background, minimum 5-7years work experience in dealing directly with customer under merchandising department and having valid work experience on

• Order Planning and Management:
• Sample Development and Approval:
• Inventory Management and Demand Forecasting:
• Logistics and Supply Chain Management:
• Team Leadership and Personal Effectiveness
• Internal Customer Engagement
• Problem-solving and Troubleshooting
• Performance Analysis and Reporting

Other Requirements

• Alignment with TAL Core Values and Culture
• Customer service mindset
• Sensitive to numbers and good in mathematics,
• Good team player with positive attitude,
• Able to work under pressure and meet deadlines,
• Good PC knowledge in Word & Excel.
• Good command of English and communication skill