About You:

We want individuals who support our mission of eliminating unsafe abortion by 2030 and who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all clients and colleagues.

JOB SUMMARY

Under the general direction of the MCH Specialty Centre Manager, the MCH Centre OPD Head is responsible for planning, organizing, directing, controlling and coordinating the activities of the MCH Centre outpatient services and ensures the effective and efficient delivery of clinical MCH services.

DUTIES/TASKS

Strategy and Planning

• Contributes towards MSI Ethiopia programme sustainability and increasing access to family planning and SRH services in Ethiopia through proper MCH services;
• Participates actively in the MCH Centre management team and facilitates quarterly performance reviews of service uptake.
• Contributes to annual business plans and facilitates the business planning process (service target setting and activity planning in MCH Centre)
• Participates in MCH services annual targets setting and when approved, ensures the implementation of targets.
• Prepares and submits work plan and budget for OPD services

Team Leadership

• Provides overall leadership and direction to the OPD staff;
• Coordinates the OPD unit and organizes, deploys and supervises the OPD staff in accordance with MSIE HR policies.
• Sets up an effective communication system within the OPD staff and other units of the MCH centre, technical and operational teams.
• Establishes the priorities and focus of the OPD services under the MCH centre and ensures proper alignment with the overall priorities of the MCH centre.
• Coaches and provides expertise in developing strong technical skills amongst the OPD team
• Monitors and tracks MCH services provided by the OPD staff and controls the quality;
• Ensures that OPD staff are motivated in their service provision;
• Ensures all human resource issues for the OPD staff in handled according to the MSIE procedures;
• Assesses training needs and arranges training in consultation with the MCH Centre Manager in building the capacity of OPD staff regularly;
• Conducts mid-year KPI reviews and annual performance appraisals for the OPD staff.

MCH Services

• Ensures the maintenance of efficient delivery of client care.
• Performs nursing duties, as required, including providing MCH services and disseminating health education/information at OPD.
• Facilitates subsidized/free services for eligible clients, as per the organization’s standing regulations.
• Ensures clients’ cards and medical records are properly filled in making that it is readily retrievable for reference and inspection.
• Prepares and submits both quantitative and qualitative reports of OPD services periodically.
• Make an on-time report for the clinical incident that happened in the centre as per the guideline of MSIE.
• Collaborates in the evaluation of clinical programmes and research undertaking and the subsequent application of research findings.
• Ensures that service delivery at MCH units meets all of MSIE’s guidelines and standards for quality of clinical care
• Directly supervises service delivery sessions with providers and ensures that medical staff puts the client first in off of their interactions with patients.

Resource Management

• Ensures OPD level acquisition of medical supplies for their proper receipt, storage, safe keep, issuance/dispensary and regular replenishment by pre-establishing re-order level and reconciliation.
• Assists in the reviews of MCH centre service charges.
• Performs other administrative duties essential for the day-to-day running of the MCH centre.
• Identifies proposes and when approved implements an improved MCH services management system designed for the enhancement of client load, the provision of quality of care and the sustainability of the programme.
• Produces periodic performance reports including service costs and expenses of the clinic.
• Avails yourself to regular stock taking and audit as and when required.
• Undertakes any other relevant duties that may be assigned to you by the MCH centre Manager

PERSON SPECIFICATION

Education : BSc Midwifery/BSc in Nursing

Experiences : Four years of hands-on experience

Skills, Attitudes, and Attributes

• Committed to the protection of team members and clients, with a focus on vulnerable groups.
• Able to role-model inclusive and culturally sensitive attitudes and behaviors
• Good appreciation of the issues of provision of reproductive health care services;
• Understanding major policies/issues of government health policies, regional policies
• Strong technical skills in customer services;
• Ability to proceed on own initiative using independent judgment within MSIE Authority delegation;
• Good facilitation, presentation, team building, and coordination skills;
• Strong personal commitment to the goals of MSI and to putting them into practice;
• Good interpersonal/communication (both oral & written) and time management skills
• Pro-choice