Roles & Responsibility

The IT Manager is responsible for planning, coordinating, and overseeing all computer-related activities within the organization. This includes managing network systems, ensuring data security, maintaining hardware and software, and supporting all departments with technology solutions that enhance efficiency and productivity.

• IT Infrastructure Management
• Experience in switching and routing, VLAN Configuration, Firewall administration, VPN technologies, Wireless networking, SD-WAN, Network monitoring and troubleshooting, MFA implementation, Endpoint protection (eg, Cortex XDR), vulnerability management, backup & Disaster recovery.
• Responsible for all aspects of IT infrastructure operations and related performance management.
• Evaluate and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands.
• Ensure that all new technologies and services align with Wilmar global standard, business strategic principles and policy guidelines.
• Responsible for the ongoing growth and development of Jr. IT Admin.
• Guide the Jr. IT Admin in setting general process, roles and responsibilities.
• Prepare and maintain the operating and capital budgets for IT Infrastructure (Network equipment – Servers- Workstations) and identify cost reduction opportunities.
• Drive operational efficiencies that improve profitability and user satisfaction.
• Provide technical recommendations on the selection of infrastructure, platforms, and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management arrive at decisions that maximize business performance.
• Focus on continuous process improvement and staff satisfaction by increasing IT’s value through innovation and emerging technologies.
• Work closely with Jr. IT Admin to provide infrastructure guidance and oversee the infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value; ensure infrastructure initiatives are tied to strategic initiatives.
• Produce metrics showing operational compliance with best practices.
• Manage suppliers to provide a good solution for the business as per agreed plans.
• Develop, manage, and maintain all Repi Soap and Detergent PLC data centers and ensure that all policies and procedure are applied and followed.
• Work with Wilmar Group IT to ensure that Repi soap and Detergent PLC is following corporate standards in all infrastructure, Security and Help desk areas.
• Manage the site telecommunication infrastructure (Internet, VPN, Telephone…) and bill.
• Manage IT assets within the site and perform tech refresh at stipulated periods.
• Operate, troubleshoot, and resolve CCTV system issues.
• End-user Support
• Provide onsite and remote End user support.
• Tracking & documenting support activities using ticketing system (JIRA).
• Proactively understand, analyze, and research new technical problems when needed.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
• Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.
• Ensure that necessary applications required by users are installed and working as expected.
• Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems.

Qualification

• Degree in Computer Science/ Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems
• 8 years relevant experience in IT Infrastructure management, business applications and IT helpdesk
• Certification in A+, N+, CCNA, Security+
• MCP Certificates are an added advantage.

Competencies

• Strong understanding of the following:
• Windows Server Platform
• Virtualization
• Active directory
• O365 and other cloud services
• Software and services
• Working