Specific duties and responsibilities

• Handle escalated application issues  for second tier resolution ;
• Participate in the development and implementation of Information Technology Strategy, Governance framework, Enterprise Architecture, Information Systems policy and procedure.
• Lead and monitor the investigation and resolution of complex and recurring problems.
• Manage the customization, upgrade, parameterization of the core banking system based on the business requirement.
• Develop new functionalities and features on the core Banking based on the business requirement.
• Prepare technical and functional specifications for new applications and software acquisition process; and participate on the bid evaluation, implementation and testing process
• Develop documents like user manuals, administration manuals and standard operating manuals on changes and developments on the core Banking;
• Properly implement version tracking system, changes management and configuration management for the core Banking for faster recovery and service continuity.
• Review and monitor the proper configuration, optimization and backing up of applications, patches, and scripts on an on-going basis with proper versioning. .
• Analyze, and recommend improvements to the Information Technology service management frameworks and implement in relation to application support as required;
• Deliver Bank -level technical training for application end users;
• Review the prepared test areas and ensure that proper testing is conducted before releases/ upgrades are applied on production; and the proper change and release management procedures are followed in deploying releases/upgrades on production.
• Check that the proper replication, functioning and upgrading of all applications on DR site are functioning well.
• Define user roles on the core Banking based on lowest risk level and higher security principles.
• Handle the communication with vendors of Core Banking related services in order to maximize their value in technical support, change management and upgrade of systems.

Job Purpose

To support the smooth business operations of the Bank by ensuring that the proper and uninterrupted operation and functioning of core banking applications and continuously analyzing the business

Job Requirement

Qualification & Experience:

• Master’s/Bachelor’s degree in Computer Science, Computer Engineering, Information System, Information Science, Software Engineering Electrical Engineering or related field with six(6)/eight(8) years of relevant work experience; of which two years of experience should be at Principal or Senior Officer.
• Specialist experience in information technology and banking sector
• Recent work experience in Oracle FLEXCUBE Universal Banking and PLSQL programming is preferable.

Place of Work: Head Office