1. Promoting and onboarding new clients.

• Building strong relationships with clients and promoting Payday loan.
• Educating clients on loan terms, repayment schedules, and financial management.

2. Verifying customer details, including workplace visits.

• LO must physically contact customers at least first time at their workplace/ office. Their seat in the office, their collogues, …

3. Processing loan applications and submitting them for approval.

• Evaluating loan applications, verifying documents/Kebele/ National and employee ID, Bank statement, and determining loan eligibility and summit all documents to verification team.

4. Monitoring loan repayments and ensuring collections.

• Conducting regular follow-ups on loan repayment.
• Working with clients to resolve repayment challenges and avoid defaults.

5. Minimizing loan delinquency.

• Ensuring timely collection of repayments and managing delinquency.

6. Retaining existing customers.

• Reporting: – Maintaining records and preparing reports for operation officers.

1–3 years of prior experience in loan processing, or customer service is an advantage