Purpose of the Position:

We are looking for a friendly and professional Showroom Receptionist to join our team and be the first point of contact for our valued customers. You will play a vital role in creating a welcoming and informative environment for visitors, while providing administrative support to ensure the showroom runs smoothly.

Responsibilities:

1. Professional Visitor Engagement and Management:
   • Welcome all visitors with professionalism and warmth, ensuring a positive first impression of the showroom.
   • Understand the needs of each visitor to accurately direct them to the appropriate salesperson or department, optimizing the customer journey and efficiency.
2. Communication Handling:
   • Answer and manage incoming calls with courtesy, directing queries and messages accurately to ensure smooth communication and operations.
   • Stay informed about current campaigns, volume discounts, and promotional conditions to accurately respond to customer inquiries about products, providing accurate information to assist their buying decisions.
   • Continuously update and maintain comprehensive knowledge of all products, including details, specifications, and benefits.
3. Showroom Maintenance:
   • Ensure the reception and showroom areas are clean, organized, and visually appealing, maintaining an environment that reflects the brand’s standards.
   • Keep promotional materials and brochures well-stocked and accessible to visitors, supporting marketing efforts.
4. Administrative and Sales Support:
   • Schedule appointments and manage the showroom calendar to optimize the time of sales personnel, enhancing operational flow.
   • Assist in the processing of essential documentation, such as agreements and customer information forms, ensuring accuracy and compliance with procedures.
   • Support the sales team with various administrative tasks, including data entry and preparation of sales documentation, to enhance the efficiency of sales operations.
   • Gain a thorough understanding of the sales process to better support sales activities and customer engagement.
5. Financial Transactions:
   • Handle transactions using the cash register, ensuring accuracy in the receipt and processing of payments.
6. Digital Record Keeping:
   • Diligently record all customer engagements on the internal digital platform, ensuring that data is accurate and up-to-date for seamless follow-up and analysis.
7. Managerial Direction:
   • Perform additional tasks and responsibilities as directed by the manager to meet evolving business needs and support showroom operations.