Job Summary

The Junior Sales & Customer Relation Officer will support sales operations and customer service activities by assisting customers, handling basic sales processes, and ensuring customer satisfaction. This entry-level role is designed to provide hands-on experience in sales and customer relations, with opportunities for career growth within Wagwago Electric.

Key Responsibilities

• Assist customers with inquiries and provide accurate product information.
• Support the sales team in managing customer accounts and processing orders.
• Handle basic sales processes, including order entry and follow-ups.
• Ensure high levels of customer satisfaction through effective communication and service.
• Collaborate with team members to achieve sales targets and objectives.
• Maintain accurate records of customer interactions and transactions.
• Participate in training sessions to enhance product knowledge and sales skills.
• Provide feedback to management regarding customer needs and market trends.

Qualifications

• Education:
  • Bachelor’s degree in Marketing, Business Administration, Sales, or a related field.
• Experience:
  • 0–2 years of experience in sales or customer service; fresh graduates are encouraged to apply.

Required Skills

• Customer-Focused Attitude:
  • A strong commitment to providing excellent customer service with a professional demeanor.
• Teamwork and Collaboration:
  • Ability to work effectively within a team environment, contributing to collective goals and supporting colleagues.
• Active Listening and Problem-Solving:
  • Strong listening skills to understand customer needs and the ability to resolve basic customer issues effectively.
• Time Management and Organizational Skills:
  • Ability to prioritize tasks efficiently and manage time well in a fast-paced environment.
• Enthusiasm and Adaptability:
  • A positive attitude with the willingness to learn and adapt to new challenges.
• Technical Proficiency:
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) for reporting and presentations.