Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.

Responsibilities

• Ensures smooth operation of IFB windows through the provision of active support and guidance;
• Ensure IFB window dedication is properly implemented at all branches;
• Ensure all branches adhere to Shariah rules, principles and directions of Shariah Advisory committee;
• Monitors constant improvement of customer service delivery of IFB windows as per the Bank’s standard;
• Supports the IFB-Window Service to achieve its targets without compromising internal control of operational transactions;
• Follow up timely delivery of inquires/information from respective branches’ IFB windows;
• Give support to branches on handling IFB Customer’s issues i.e. investigating and resolving customer complaints regarding the services;
• Ensures that all IFB books of accounts are segregated, in balance and periodic closing of books of accounts are properly conducted and consolidated;
• Regularly follows the branches’ rectification of IFB related discrepancies reported by authorized work units and ensure improvements in the rectification process and rate;
• Propose process and procedural improvements on domestic banking operations for IFB services;
• Regularly Maintain Updated IFB window list and IFB window related information in his\her database;
• Set-up and facilitate technical trainings on branch operations for Interest Free Banking products and services;

Job Requirement

Qualification: BA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 3.5 years of experience in relative fields, preferably in banking industry, of which at least 1 year as a relevant IFB officer position.

Duty station : Addis Ababa