UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

FUNCTIONAL RESPONSIBILITIES

Within delegated authority, the ICT Senior Assistant will be responsible for the following duties:

• Acts as focal point for receipt and processing of user requests, including logging, escalation and resolution of issues reported to the ICTSS Help Desk either through e-mails or telephone phone calls;
• Helps provide technical support to staff and Senior Management on relevant UN standard hardware and software systems and applications;
• Helps install, configure, test and troubleshoot desktop, printer and end user devices hardware and software, including configuring for Local Area Network connectivity, desktop operating systems, Electronic mail, Lotus Notes, Citrix, Database systems, Internet Web applications, network services like Domain Name Server (DNS), DHCP, and various security and client applications.
• Helps and participates in the development, deployment and maintenance of application software(s) within Lotus Notes, Microsoft SQL Server, IMIS and Web-based architectures;
• Helps support critical conferences, meeting and town-halls
• Helps prepare technical and user documentation for training purposes and is also involved in conducting basic user training for IT related hardware and applications;
• Helps prepare, update, deploy and document Desktop Standards and images;
• Undertakes routine monitoring of server and network connectivity systems to ensure availability of services;
• Plays a support role in needs assessments for new systems (including modifications to existing systems), performs ongoing reviews with users and developers and responding to requirements. Also involved in generating requests, implementation, and provision of operational support for various applications;
• Helps provide monitoring of personal computers running the UN software delivery system to ensure that software distributions, patches and antivirus updates are being delivered correctly;
• Installs, configures and tests audio, video conference and desktop video conference
• Hardware/Software using available communication and network connectivity systems;
• Assists in meetings’ and Conferences preparation by standardizing and configuring conference hardware and software in various locations throughout headquarters and may be requested to operate the equipment during conferences;
• Be part of the activity concerning research on new technologies as requested, keeping abreast of developments in the field;
• Participates in the testing and evaluating new products and technologies;
• Assists management with scheduling and assignment of tasks to Junior Staff;
• Provides training and guidance to junior staff on the more complex technical issues;
• Coordinates and oversees review meetings for outstanding issues, requests, tickets etc;
• Collaborates with other units on cross cutting projects where participation is required;
• Performs other related duties as required and maybe required to work as service desk support beyond normal office working hours.
• Assists in preparation of MOUs as well as follow-up on billing and receivables for IT services extended to co-located agencies.
• Performs other related duties as required and maybe required to work beyond normal office working hours.

Knowledge Management and Learning

• Shares knowledge and experience and contributes to practice areas
• Encourages office staff to share knowledge and contribute to practice areas
• Promotes a knowledge sharing and learning culture in the office
• Demonstrates strong coaching/mentoring skills, regularly providing helpful feedback and advice to others in the office
• Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills

EDUCATION/EXPERIENCE/LANGUAGE REQUIREMENTS

Education:

• High School Diploma or equivalent is required.
• Technical Diploma or Bachelor Degree in Information Systems, Computer Science or related fields is highly desirable.

Experience:

• Five years experience in providing service desk support to end users is required.
• Experience following areas is an advantage; incident management, problem management, troubleshooting end user devices, desktop operating systems and enterprise client applications, preparation of desktop standards and software distribution or related area preferably with a UN organization or INGOs.

Language:

• Fluency in oral and written English is required.

COMPETENCIES

• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
• Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
• Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

ADDITIONAL CONSIDERATIONS

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on
• work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types

CONTRACT TYPE, LEVEL AND DURATION

This is a local position and therefore it is open to only Nationals of Ethiopia.
Contract type: Local Individual Contractor
Contract level: LICA 5
Contract duration: 1 year with possibility of extension ( Subject to satisfactory performance and funds availability)