Hope Enterprise University College (HEUC) is a higher education institution in Ethiopia, which is housed on five hectares of a beautiful, green and clean campus conductive for teaching-learning process and having student and faculty friendly environment. It is an accredited institution in three graduate programs namely, MBA, MSC in Accounting & Finance and MA in Organizational Leadership. It is also accredited in the following undergraduate programs: Architecture, Accounting and Finance, Management, Marketing Management and Computer Science.

Duties and Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met. Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.
• More specifically, the IT Technician shall also work towards ensuring the preventive and curative maintenance services of Desktop PC, server PC, Laptop, network infrastructure.
• These include among others leading and/performing:
  • Virus and other malicious activities checking and cleaning;
  • Checkup and diagnosis of window updates;
  • Check individual computers and servers for viral infections and resolve risks;
  • Check and diagnosis of application updates;
  • Check and diagnosis of operating systems problem (registry checking, drivers and service checking and diagnosing);
  • Cleaning and tuning of hard disk drivers for optimal performances, remove software and temporary files which impair system performance;
  • Check and diagnosis of any network related problems (server problem, cabling problem, network services problem, etc.);
  • Operating system restoration (e.g., reinstallation of operating system with all other software, hardware replacement, etc.);
  • Fixing basic mechanical problems on PCs;
  • Making internal and external cleaning of desktop computers (vacuum cleaning of inside parts);
  • Internal and external cleaning of laptops (includes CD-ROM lens cleaning,
    Keyboard, Mouse LCD, etc.);
  • Cleaning of outer covers and internal parts of printers (cleaning gears, paper path and trays) and network equipment (switches, broadband equipment).

Accountable to: ICT Director

Job Requirements

Qualification:

• Level 4 in IT with COC Certified.
• 0 Year Experience
• Training on cisco routing and switching
• Strong knowledge and working experience of server windows operating systems (knowledge in Linux OS is an added advantage)
• Strong knowledge of virtualization.