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20 May 2022

ICT Helpdesk Assistant Interns at UNICEF

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Job Description


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Summary

The ICT Helpdesk Assistant is accountable for the delivery of effective and efficient Help Desk first support services to all UNICEF Ethiopia staff. She/he will be accountable for diagnosing and resolving user requests and incidents in a timely manner, assist with monthly tickets generation for the local helpdesk, and provide support and guidance to users.

How can you make a difference?

The ICT Helpdesk Assistant will be responsible for the following duties: –

User Support

  • Provide Tier1 user support to all users on their requests and incidents in collaboration with the Helpdesk Assistant.
  • Imaging and configuring laptops to users as per the ICT standards set and Checklist developed
  • Support on meetings and conferences requests
  • Assist in receiving and registering user requests on the service gateways ICT-related issues and /or requests.
  • Installing the user laptop and gadgets in the respective working station (Dockers, monitors, etc.)

Administration Support

  • User requests processing on service gateway (Open to resolution stage)
  • Ensure all requested users’ tickets status are updated (on hold, resolved, or closed)
  • Assist in receiving new ICT equipment from Admin for configuration custodianship

Any other duties assigned by the supervisor.

To qualify as an advocate for every child you will have…

  • Enrollment at a university in Ethiopia at the undergraduate or graduate level or be a recent graduate (within the past two years) in Computer science, information systems, or related areas.
  • Knowledge of relevant computer systems and applications; excellent knowledge of MS Office is required.
  • Good interpersonal, networking, and communication skills.
  • Willingness to contribute and work as part of a team.
  • Flexible and open to learning and new experiences.
  • Respect for diversity and adaptability to other cultures and working environments.
  • Fluency in English is required.




Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 9 June. 2022





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