Position Overview / Scope of Role

The HR & General Services Officer plays a central role in supporting the effective management of OVID Trading PLC’s human resources and general services functions. This position provides end-to-end support in recruitment, onboarding, employee relations, HR documentation, attendance and payroll inputs, leave management, facility coordination, and general administrative services. It also ensures availability of office utilities, supplies, and operational support services to maintain a conducive working environment.

The role requires a proactive, detail-oriented, disciplined professional who can communicate well, follow procedures, support HR initiatives, and serve employees with professionalism and integrity.

Top Roles and Responsibilities

Recruitment, Onboarding & Personnel Management

• Support recruitment processes including job posting, CV screening, scheduling interviews, and maintaining recruitment records.
• Facilitate onboarding and orientation for new employees; ensure all required documents are collected.
• Maintain updated and well-organized employee personnel files, both physical and digital.
• Prepare HR letters, memos, and employment-related documents as instructed.

HR Operations, Attendance & Payroll Inputs

• Monitor and record daily attendance, timesheets, overtime, and leave requests.
• Submit accurate monthly payroll input reports to the Finance Department.
• Ensure leave records are updated in line with policy and Ethiopian labor law.
• Support performance appraisal documentation and follow-up.

Employee Relations & HR Support Services

• Provide timely responses to employee inquiries related to HR policies, benefits, and procedures.
• Support grievance handling, disciplinary processes, and documentation as instructed by HR Head.
• Assist in organizing staff communication, engagement activities, and HR initiatives.

General Services Administration

• Coordinate office facility services such as utilities, cleaning, security, and maintenance.
• Ensure timely procurement, distribution, and inventory control of stationery, office supplies, and consumables.
• Oversee service requests for vehicle use, office equipment repair, and logistical support.
• Ensure proper record-keeping of assets, service contracts, and GS activities.

Compliance & Documentation

• Ensure HR practices comply with company policy, labor law, and internal procedures.
• Maintain confidentiality and secure storage of all HR and GS records.
• Prepare periodic reports (weekly, monthly) for HR and GS activity updates.

Other Duties

• Perform any other related tasks as directed.

Critical Criteria / Skills for Success

• Strong communication and interpersonal skills.
• Excellent organizational and documentation skills.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with integrity.
• Good understanding of HR procedures and Ethiopian labor law.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and HR-related tools.
• Service-oriented mindset and professional behavior.

Education

• BA Degree in Management, HRM, Business Administration, or related fields.

Experience

• 2–4 years of experience in HR or General Services roles, preferably in trading, logistics, or commercial environments.
• Experience with HR systems, attendance management, and administrative coordination is preferred.