REACH Ethiopia is a legal entity established as a local non-governmental organization under the law of the Federal Democratic Republic of Ethiopia by Proclamation no. 1113/2019, licensed and bearing Certificate No: 3020 from Ethiopian Authority for Civil Society Organizations. REACH Ethiopia invites interested individuals, with the experience of providing IT helpdesk support to undertake the following responsibilities.

Functional Responsibilities

• Serve as the first point of contact for users seeking technical assistance over the phone or instant messaging applications
• Performing remote troubleshooting through remote desktop access and diagnostic techniques
• Ensure that facilities stay connected to the central server and track issues in connectivity.
• Conduct inter-facility network installation and extension.
• Install and maintain specialized software, including performing setup functions.
• Communicate unresolved issues and feedback to developers and product managers in an organized and timely manner.
• Exercise patience under busy days, difficult users or less-than-optimal connectivity situations
• Record support requests and resolutions and report to the supervisor periodically
• Perform any other relevant activities as assigned by the Project Manager

Duration: – short-term with the possibility of extension (five months)

Location: – Addis Ababa (01), Bahirdar (1), Hawassa (01), Adama (01), Jigjiga (01)

Job Requirements

Education, Experience, Skills Requirements

• Bachelor’s Degree in Information Systems or related field
• At least 2 years of practical IT helpdesk support experience in similar position
• Experience in Networking installation and intra-facility networking
• Good understanding of computer systems, MS Office applications, mobile devices, and other tech products
• Background at health information technology and experience in
• Health information systems is advantageous.
• Fluency in spoken and written English and Amharic is required