Duties and Responsibilities

• Plan, implement and manage overall hotel daily operations;
• Greet all clients with strong customer service and communications skills;
• Handling customer inquiries, complaints and queries in a professional manner;
• Ensure clients are well informed about our service and respective fees;
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments;
• Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity;
• Responsible for maintaining a clean and safe reception area; keeping it tidy at all times;
• Evaluate hotel performance and ensure compliance with health and safety rules;
• Plan and implement marketing campaigns with marketing teams;
• Monitor employee performance and conduct regular evaluations to help improve customer service;
• Resolve issues regarding hotel services, amenities, and policies;
• Ensure the daily sales amount is reconciled against the sales summary;
• Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures;
• Ensured that maintenance and general upkeep remained consistent at all times;
• Other tasks assigned by supervisor.

Job Requirement

Academic qualification: Degree/Diploma in Front Office Management, Customer management or other related fields;

Additional qualifications

• Has excellent organizational and commendation skills
• Ability to understand the needs of a client/visitor
• knowledge of MS Office, including sales software;
• Self-motivated and sales oriented;
• Experience with several hotel operation systems;
• Ability to manage stressful situations.
• Creative problem solver
• Knowledge of foreign languages can be an advantage.
• Years of experience: At least 5 years’ experience within the hotel industry in Hotel Management.