Location:  Addis Ababa

Employment Category:  H1

Reporting To: HINGO Forum Director/Steering Committee

Start of Contract & Duration:  One year with possibility of extension

INTRODUCTION

The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, Gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

OVERALL PURPOSE OF THE ROLE:

Through DRC as hosting agency, the HINGO forum is recruiting an administrative officer who will be responsible for office administration, and support to operations processes in the DRC team in Ethiopia. The IMO will support the HINGO Forum members and humanitarian efforts through high quality information exchange, coordination, facilitating effective INGO collective representation, engagement and advocacy. Additionally, the IMO will contribute to providing a better understanding of the various actors and their efforts with a view to supporting operational planning and implementation of humanitarian assistance, as well as promoting community acceptance and accountability to affected population. The post holder will report directly to the HINGO Director and the Steering Committee on invitation. The HINGO IMO will provide inputs to briefings, analysis, advisories, actions, approvals and messages through information products and up to date knowledge on the realities of the humanitarian response.

 Purpose of the role:

 There are currently 58 INGOs operating in Ethiopia including 34 active in the response to the ongoing humanitarian crisis in the Tigray region with an estimated 4.5 million people in need. The humanitarian NGOs operational in Ethiopia recognise the need for this role who will support the humanitarian partners in Tigray. The HINGO Information Management Officer will support HINGO Forum and its member organizations in information exchange, engagement with stakeholders, expansion of the Forum’s digital footprint advocacy and communication functions. S/he will serve as an information focal point linking external structures/ partners with up-to-date realities in the Tigray region through proactive engagement with identified personnel and information collection and sharing. In collaboration with staff of HINGO forum, s/he will facilitate the promotion of information products and media content, both within INGOs and on behalf of INGOs with other partners or stakeholders. As a main link between the HINGOs in Ethiopia and stakeholders/ international community, s/he will actively engage with media to identify opportunities for creating awareness and promoting activities of the Forum, using the full array of modern communications tools, including social media and on-line media channels.

The HINGO Forum Information Management officer supports the work of the HINGO Forum through the following key tasks:

• information sharing/ communication; coordination; policy development and advocacy; engagement with national civil society; and external representation of the INGO community.
• Facilitate structured and effective information exchange both between internal INGO partners, and with external partners (NNGOs, UN, Government, Media, International community, etc)
• Compile and update simple 4Ws (Who, What, Where, When) matrixes/databases for Forum Members and, using this information, update stakeholders on joint INGO delivery progress.

RESPONSIBILITIES

Information sharing

• Facilitate structured and effective information exchange both between internal INGO partners, and with external partners (NNGOs, UN, Government, Media, International community, etc)
• Stay informed on political, humanitarian and security contexts, while providing structured updates to the INGO Forum
• Assist in drafting humanitarian updates, policy briefs, and other similar materials.
• Facilitate effective information flow between field-level realities in Tigray and capital-level coordination in Addis.
• Compile and update simple 4Ws (Who, What, Where, When) matrixes/databases for Forum Members and, using this information, update stakeholders on joint INGO delivery progress.
• Undertake regular visits to the field and provide relevant updates on the humanitarian situation.
• Consistently liaise with key stakeholders to share relevant information and stay informed.
• Engage partners to efficiently compile necessary information to respond to external requests.
• Summarize key documents (reports, assessments, etc) and share with partners in easily-read format.
• Support the Forum in developing and maintaining data collection tools, databases, statistical reports and maps.

Coordination and representation

• He/ she liaises with humanitarian partners to promote and encourage improved coordination and information sharing in general and on best practices, key challenges and common understanding of the response
• Participate in relevant inter-agency coordination working group to ensure consistent messaging about the humanitarian situation in Tigray.
• Maintain up to date information on key stakeholders’ regular engagement with the press including media briefings, information updates, and coverage of humanitarian engagements where necessary.
• Engage with other information management coordination mechanisms in Ethiopia to ensure INGO representation and assure complementarity, gap-filling and avoidance of overlap. 

Representation:

• Develop relationships with NNGO consortia to explore partnerships and related capacity gaps.
• Identify opportunities for capacity building for NNGOs, as well as opportunities for INGOs to learn from NNGO practices.
• Assure NNGO interests are represented within INGO Forum key information products/messages, and actively seek advocacy allies/partnerships.
• Provide linkages between INGO and NNGO community / identify opportunities for collaboration.
• Help organize and facilitate workshops and other capacity development, as necessary.
•  Maintain welcome pack for arriving HINGOs, and information pack on HINGO Forum for other partners.

Experience and Technical Competencies: (include years of experience)

• Minimum 5 years with UN, NGOs and/or Donor agencies or equivalent in an emergency context.
• Excellent writing, editing, analytical skills and ability to formulate well-targeted strategic documents.
• Knowledge and understanding of the international humanitarian/development system and the mandates of the actors involved.
• Written and spoken fluency in English.
• Strong data analytical and interpretation skills.
• Commitment to international humanitarian standards and principles.
• Ability to work independently in a fast-paced and often demanding environment.
• Proven experience in influencing for policy change and practice
• Exceptional interpersonal skills and experience in humanitarian setting.
• Proven ability to work effectively with minimal supervision.

Education (include certificates, licenses etc.):

• A degree in a relevant field, or equivalent experience.
• Demonstrated information management skills
• Documented skills in developing proposals, budgets and reports

Languages: (indicate fluency level)

• English

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.

Demonstrating integrity: Acting in line with DRC’s vision and values